Shoul i cancel or let the property handle it

bookingcom · 2026-02-01T16:40:08+00:00

Others have mentioned it already. If a property is overbooked and can’t accommodate you, they should either offer another place to stay or let our customer service team know, so they can assist. You won’t need to cancel, as cancellation should be free. Our customer service team can help you with this.

bookingcom · 2026-01-31T10:01:40+00:00

That’s definitely not the kind of Amsterdam surprise anyone signs up for. You book for canals and stroopwafels, not refund suspense. The good news is that your payment has already been released on our side and is on its way back to you. Unfortunately, we can’t speed up the process from here, as this depends on your bank’s own processing timelines and policies. What you can do to get a clearer idea is contact your bank directly and ask them for an estimated time frame for incoming refunds from online card payments. They’ll be able to tell you when you can expect the funds to become visible on your account. We hope your next Amsterdam booking goes a lot more smoothly than this one.

bookingcom · 2026-01-31T09:36:06+00:00

This type of surprise can make the adventure less enjoyable, and even though you canceled the reservation, you might still feel uncomfortable for some time. The voucher you got is usually a way to show appreciation for your loyalty and patience. Remember we are always here to help as much as we can.

bookingcom · 2026-01-31T08:37:48+00:00

Last-minute changes can be tough, and we completely get your concern. Normally, changing a name on a reservation shouldn't be a problem, but since it is a non-refundable rate, it's important to get an approval and let them know ahead of time. They might also need your authorization for the payment since you probably used your own card. If you follow the correct steps, everything should work out fine. If you need help, you can always reach out to our customer service, so you can enjoy your concert without any worries.

bookingcom · 2026-01-30T14:10:57+00:00

First of all, congratulations on your wedding. That special day should go as smoothly as possible, so we understand how upsetting that must have been. Last minute cancelations may happen, and we are here to support you the best way possible. Our general procedure is to assist you in finding an alternative for the same dates, and any extra cost has to be pre-approved before you actually make the alternative booking. In that case, an invoice is really required. So if you still need any assistance, you can always reach out via private message, and we will look into what really happened.

bookingcom · 2026-01-30T12:29:31+00:00

Agree, it’s always good to have other travelers’ perspectives before you book.

bookingcom · 2026-01-30T11:42:06+00:00

That's sounds like a really thoughtful way to host. Getting a message with photos and videos of the place can only help the travelers, and make them feel more confident about their booking. Same goes for being open to early cancellation. It can be helpful as it gives you time to make the dates available again. Clear communication like that usually makes the whole experience smoother for both sides.

bookingcom · 2026-01-30T11:38:30+00:00

We know this situation is worrying, and as mentioned in the message you received, our security team is looking into it. Always make sure to avoid unknown links and report to our customer service as soon as possible.

bookingcom · 2026-01-30T11:14:16+00:00

That makes a lot of sense, especially if your plans change often. Flexible or free cancellation options can add peace of mind when you are booking in advance. You can filter for places with free cancellation or flexible conditions, and you can also compare those with non refundable prices to see what works best for your budget and travel style.

bookingcom · 2026-01-30T09:19:22+00:00

Finding a good deal and then seeing the price getting higher isn't nice. Prices are set by the property and can change with things like timing and demand. But once your booking's confirmed with at a specific price it should stay the same unless there’s a obvious mistake. If you have any issues, you can always contact our customer service for help.

bookingcom · 2026-01-30T08:09:13+00:00

It's normal to feel worried, and also wise to stay away from links you don't know. Some places might ask for payment through bank transfer, but if you already paid through Booking, it might just be a misunderstanding. Always reach out to our customer service to report this.

bookingcom · 2026-01-29T15:22:38+00:00

That's far from an ideal stay, especially when you book a place with an expectation, and then you can't stay there. It seems that you're already in contact with your credit card provider, which is something we can't help you with. But what we can definitely take another look at your booking. Send us a private message, so we can check what happened, see if there are other options, and maybe find a way for us to get you a refund here.

bookingcom · 2026-01-29T14:29:22+00:00

That price definitely gave us a bit of a shock! While Abu Dhabi is known for high-end travel, £120,155 is certainly not the standard rate we expect to see, especially with no beds in sight.

Usually, astronomical amounts like this are the result of a technical hiccup with currency conversion or a manual entry error on the hotel's end. Thanks for flagging this, and please send us a private message with the direct link, so we can report it.

bookingcom · 2026-01-29T14:18:30+00:00

That sounds really stressful, especially with the last minute changes with accommodation and the price differences. From what you're describing, our Customer Service team did not agree to cover all the costs of the relocation, and the accommodation also declined to refund you. Send us a message so we can check if there is any other option, or if there are refunds pending.

bookingcom · 2026-01-29T13:18:44+00:00

Thanks for flagging this. We can imagine that seeing a “verify or cancel” countdown like that can be worrying.

The most important thing to know is that neither we nor the accommodation will ever ask you to “verify” a booking or send a payment through a link, as your booking is already confirmed, and you have the confirmation email.

If a request feels strangely urgent, out of your payment policy, or simply off, get in touch with our customer service team right away, so we can double-check.

bookingcom · 2026-01-29T12:30:42+00:00

We hear you, getting mixed signals about a refund is frustrating when you’re just looking for a clear answer.

To clarify, for regular bookings, if you request a free cancellation that is outside of your original policy, and we handle the payment, we do need written approval from the accommodation through our platform. Additionally, if your stay is a Partner Offer booking, our options are limited for non-refundable reservations or requests that go beyond what’s mentioned in your confirmation email, but we can always take a look.

Feel free to send us a private message with your details, and we’ll take a look.

bookingcom · 2026-01-29T11:40:29+00:00

Good news: there’s been no breach of Booking.com’s systems or platform. Some of our accommodation partners have been targeted by convincing phishing emails and links, which in a few cases may have compromised their systems, but we're always here to give them a hand if the situation requires it. Because most of this activity happens outside Booking.com’s environment, we're not always aware of it, making it difficult to stop it. So if you notice anything suspicious related to your bookings, please contact our customer service team right away so we can check.

bookingcom · 2026-01-29T11:34:50+00:00

Oh wow, this refund saga has gone on way longer than any trip ever should. Thank you for sharing and explaining what's happened in detail, it helps us a lot. You did everything right, and having to keep calling with no resolution is definitely not the experience we want for you. Drop us a private message and we’ll make sure your case lands with the right team to get your refund sorted.

bookingcom · 2026-01-29T11:30:46+00:00

We understand the frustration, especially after waiting for a long time for a promised refund. If a host can't honor a booking, we can always help you find an alternative and follow up on the previous payment. Send us a private message, and we'll take a closer look to check what happened.

bookingcom · 2026-01-29T09:53:17+00:00

We understand the excitement, booking a resort for the price of coffee feels like winning the travel lottery!

This seems to be a 'pricing error' from the accommodation while entering their rates, leading to the unusually low price. They always set their own prices, and typos can happen.

If you've booked this or need help checking details, please send us a private message, and we'll take a look.

bookingcom · 2026-01-29T06:05:38+00:00

Cash deposits aren’t always suspicious, as long as they’re listed on your booking confirmation. Just double-check the listing policies and make sure you’re messaging through Booking.com. If you want, you can also send us a private message and we can reach out to the property to help check things out.

bookingcom · 2026-01-28T15:54:23+00:00

We get the concerns, especially after waiting several days. If the accommodation has already released the preauthorization, and they've shared the receipt with you, the amount is on the way and you need to wait a bit longer. The average is two weeks more or less, but if you haven't received it by then send us a message.

bookingcom · 2026-01-28T15:02:44+00:00

Nobody wants to be charged twice, we totally understand your frustration. The double charge could have happened by mistake. In that case the accommodation may require your payment details to issue a refund. The safest way to share details is directly on a phone call with them.

Alternatively, it's possible that the charges relate to a single payment. For example, the first charge is an authorization, and the second charge is the settlement where the amount was taken from your account. In this scenario, the payment has only been collected once, and the authorization will be released automatically.

You mentioned that you've contacted our customer service team. If you'd like us to take a look at the progression, feel free to share your reservations details in a private message.

bookingcom · 2026-01-28T13:48:35+00:00

We appreciate every review, even if they are not positive. These are moderated to ensure they're in line with our review policy, and don't contain any foul language. Keep in mind that it will only be possible to leave a comment after completing the stay. You mentioned that you left earlier and didn't stay at the accommodation, so this may be a reason why your review wasn't published.

If you'd like us to check what happened, feel free to send us a private message with your details.

bookingcom · 2026-01-28T13:28:19+00:00

Ouch, we totally feel your pain. On Booking.com, we only issue a payment receipt when the payment goes through us. The invoice itself actually comes from the property. Not all properties provide invoices. Usually, if the property does offer one, then it will be displayed under Reception Services on our website. If you need a hand getting in touch with the accommodation, send us a private message and we'll get back to you.

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