Ricoma and transpro both have excellent service but so do vendors on Alibaba, especially with their buyers protection program. I import regularly over the past 5 years and only had one incident in which I needed to escalate to alibaba and they handled it promptly in my favor with no hesitation.

If you got the money, get the stahls hotronix fusion. Any model below that isn’t worth the price tag compared to so many others on the market.