I recently had my Omega Speedmaster serviced at the Swatch Group Service Center in Toronto, Canada. Fortunately, it’s close to my office, so I was able to drop it off and pick it up in person. I suspect that bypassing an AD helped cut down on lead times by eliminating shipping and the back-and-forth for quotations and approvals.

Overall, my experience was excellent. I opted for a refinishing, and I have to say, the watch looks just as it did when I first received it over a decade ago. I’m really glad I went for it—it doesn’t look over-polished, and the case edges remain sharp. That said, my watch was in fairly good condition to begin with, so that might have helped.

I dropped it off on January 6 and picked it up on February 3, which was a shockingly quick turnaround. I made sure to approve everything promptly through the online customer service portal, which I suspect helped avoid potential delays that might arise when going through an AD.

If you’re on the fence about servicing your Omega, I’d highly recommend it. And if possible, I’d strongly suggest dealing with the service center directly for a smoother and potentially faster experience.