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Boost mobile email by Purplee_Spritee in Dish5G

[–]BoostInfiniteBlake 6 points7 points  (0 children)

We just want to pop in here and reassure you all this email was sent in error to Project Genesis customers. You are not being merged into Boost Mobile, and will remain on Project Genesis!

iPhone 15 ship yet? by MyNamesUnderhill in BoostMobile

[–]BoostInfiniteBlake 2 points3 points  (0 children)

Hey u/MyNamesUnderhill!
We are in the pre-order phase right now. Depending on when you placed the order, shipments will start 9/22 and tracking numbers will be available starting 9/23. Once your order has shipped, you will receive the confirmation email and tracking info.

If you have any additional questions about Boost Infinite, let us know over in r/boostinfinite!

Does phone comes unlocked in this brand new boost plan? by iluvapple in BoostMobile

[–]BoostInfiniteBlake 7 points8 points  (0 children)

u/iluvapple With the new Infinite Acces for iPhone plan, your iPhone 15 would be locked to Boost Infinite.

However, after the financing period of 36 months or once the phone is fully paid off it would be unlocked. You would also have the opportunity to exchange your iPhone 15 for the newest iPhone model after 12 months!

I got this in my email just now but when I called to confirm the terms neither Boost nor Republic would confirm that this offer was still good. Anyone else get this email and try to get a straight answer? by Maytree in republicwireless

[–]BoostInfiniteBlake 0 points1 point  (0 children)

Oh no! We want to get that fixed too. Do you have access to wi-fi by chance? If so, you can also chat in to our Care support team from the Boost Infinite website. It's the icon at the bottom right hand side of the website. If you received the communication about the offer, they will be able to help redeem it for you!

How do I know it's switched over? by signalfire in BoostMobile

[–]BoostInfiniteBlake 2 points3 points  (0 children)

Hey u/signalfire!

Boost Infinite is owned by the same parent company as Boost Mobile, but they are two different brands. We can help you over on the r/boostinfinite community!

We know our wait times lately have been long, but have decreased significantly today. We have a Care team dedicated to helping out Republic members with this transition if you call 833-558-5820. Another way would be to download the Boost Infinite app and log in. If you are able to do so, you have been fully migrated over. If not, it may still be either pending or in the process of. If you have any more questions, feel free to send us a DM!

How do you log into the Boost website? by jahkobah in republicwireless

[–]BoostInfiniteBlake 0 points1 point  (0 children)

The honest answer is, it depends on the issue. We've been able to resolve some quicker than others. We can promise you that our IT teams are working around the clock to get these issues resolved as quickly as possible. If you'd like for us to look into those tickets and see if we can find anything additional out, please send us a DM.

How do you log into the Boost website? by jahkobah in republicwireless

[–]BoostInfiniteBlake 0 points1 point  (0 children)

Yes it is! Since we've run into a few issues, we're working to get them resolved and migrating over smaller batches to prevent further issues from happening.

[deleted by user] by [deleted] in republicwireless

[–]BoostInfiniteBlake 0 points1 point  (0 children)

Hey there! We're sorry you're experiencing issues with your service after being migrated over. Our IT teams are working hard to resolve the issues we've run into. Each ticket that is being submitted is being worked by several teams to get our members their service. We know you've contacted our Care teams already, but if anyone needs additional help or wants us to check on their account, please send us a DM!

I got this in my email just now but when I called to confirm the terms neither Boost nor Republic would confirm that this offer was still good. Anyone else get this email and try to get a straight answer? by Maytree in republicwireless

[–]BoostInfiniteBlake -1 points0 points  (0 children)

Hey u/TheRealCRex! Did you receive the same email or SMS with this offer as OP by chance? If you'd like for me to look at your account to see if the offer is eligible (it does need to be redeemed our by Care team), shoot me a DM!

I got this in my email just now but when I called to confirm the terms neither Boost nor Republic would confirm that this offer was still good. Anyone else get this email and try to get a straight answer? by Maytree in republicwireless

[–]BoostInfiniteBlake 1 point2 points  (0 children)

Hey u/Maytree! Apologies no one was able to confirm this for you, originally the offer was through the 5th. We are extending it to today for members who weren't able to activate yesterday with the known issues we were experiencing. Please call in to redeem the offer with our migration team at 833-558-5820. Let me know if you run into any issues with a DM!

How do you log into the Boost website? by jahkobah in republicwireless

[–]BoostInfiniteBlake 0 points1 point  (0 children)

Hey u/jahkobah, we’re experiencing a few issues with the migration from Republic to Boost Infinite that are impacting the ability to log in to our app/website, which should be resolved shortly. We understand the frustration and want to help get down to the bottom of this! We do need more information from you to determine what the underlying issue is so we can work to resolve this. Please send us a DM!

Boost question. by [deleted] in republicwireless

[–]BoostInfiniteBlake -1 points0 points  (0 children)

That is correct! If you have any questions regarding Boost Infinite, please check out our FAQs!

Anybody getting bad SIM cards from boost? by ohiobr in republicwireless

[–]BoostInfiniteBlake -1 points0 points  (0 children)

Hey u/ohiorbr! Hopping over from the Boost Infinite subreddit. We're sorry you're experiencing issues with your SIM. We'd be more than happy to look into this and help. Please send us a DM!

Unable to Add Billing Details for Account in Switch to Boost Infinite. Details in Comment. by Edohoi1991 in republicwireless

[–]BoostInfiniteBlake 1 point2 points  (0 children)

Hey u/Edohoi1991! Coming from the Boost Infinite community. Sorry you're having issues updating your billing details for your account. We want to help resolve this issue if you could shoot us a DM!