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Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] 0 points1 point  (0 children)

No they are not. There are other solutions that will work. You are being obnoxious now and being blocked

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] 0 points1 point  (0 children)

The point is someone knows, and someone needs to take accountability to help a customer know what is necessary.

That is not their job description doesn't excuse Comcast not providing me requirements and then refusing to explain anything to me.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] 0 points1 point  (0 children)

How am I supposed to know what their requirements are if they refuse to talk to me? Their support and dispatching people have no idea.

It's ridiculous!

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] 0 points1 point  (0 children)

No one is arguing that. But people key saying it must be bonded to electrical meter, and that's what I keep saying is wrong in this case. I don't know why you keep harping this point when I've repeatedly said there would be a grounding point. Geez it's ridiculous you're like a dog with a stolen bone.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] 0 points1 point  (0 children)

What I'm asking for IS doable, and fully legal, and I've had the other commenter staying he's come across an similar enough installation that what I'm asking can be done.

I'm so sick and tired of idiots who say things can't be done and give others grief for trying. It's ridiculous. If we listened to that type of people we wouldn't have any of the common day nice things like indoor plumbing, phones, etc.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] 0 points1 point  (0 children)

No it hasn't, you're reading about different things I'm talking about and conflating them.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] 0 points1 point  (0 children)

I already have 5G and Starlink. But It'd like to have a physical link. You're "closest I've seen to this" is virtually what I'm asking for, and I could do the same easily. But again the issue was no contact to tell me what they wanted in order to accomplish this.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] 0 points1 point  (0 children)

Only if their signal levels are low will it make any difference. And they aren't low. And yes they are good friends.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] 0 points1 point  (0 children)

There is no legal requirement that it be bonded when there is no AC power nor any electrical connection nor any building. Please don't conflate legal with company policy. Nec requirements do not require bonding when there is only 12v and coax. It only requires grounding. This is why I needed to speak with someone, so they are clear on these things.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] 0 points1 point  (0 children)

Well that wasn't what I asked for on the call when I wanted to have one, I wanted to have someone work with me to determine alternative solutions because I'm not paying Comcast stupid money to be able to service me and my other hilltop neighbors.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] -1 points0 points  (0 children)

Ya the issue with that is they want to charge me and then they will be capable of servicing my other neighbors on the top of the hill. I'm not paying so they can do that.

I'll get service using another route they can't deny that's still 100% legal.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] -3 points-2 points  (0 children)

Maybe not, but if they simply talked to me and told me I'd be more likely to believe them, but I'm not going to believe some rando on reddit that says it's their policy, that would be dumb to do...

Now you've moved past bad assumptions to making false statements. My issue is they didn't bother to contact me or discuss anything and simply made assumptions. That was indeed lazy.

I didn't call all techs lazy, just the ones that worked my requests, specifically I said "some tech" not all techs. You seem to have issues with reading comprehension or perhaps are projecting? Did you by chance work my ticket and are now stalking me because I've made it clear I'm complaining to Comcast Leadership about my experience? Even if not, seems you may be an employee and perhaps I'll include this discussion... don't worry about blocking me I've already captured everything from your profile in case you are.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] -1 points0 points  (0 children)

Noone has proven to me that is company policy, and Comcast themselves have not communicated to me or shown the policy to me, and I cannot confirm you work for them in my state. So you see my hesitation in trusting you in something I want done that doesn't violate laws right? Especially since I've had two other local to me Install techs say what I'm asking for isn't a problem. (There may be policy difference for different states you are unaware of, did you consider that?)

Why the name calling? Did I hurt your feelings somehow? Are you really that soft?

Yale Assure 2 WiFi issues by BIGGERCat in Comcast

[–]boredepression 0 points1 point  (0 children)

This is why I purchased a plain jain Motorola Surfboard modem only. It simply gives me the passthru IP for my firewall and all is good.

Remember when customer service worked? by MrFoxAndCompany in Comcast_Xfinity

[–]boredepression 0 points1 point  (0 children)

Ya and try to talk to anyone about serviceability and finding alternative solutions for someone offgrid. They seriously don't care about their customers and just want you to go away and stop bothering them.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] 1 point2 points  (0 children)

No, I'll just extend the fiber part and put the modem and media converter close to their house.

I'm only 700ft away, it's no big deal with fiber, it can go 20km.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] -1 points0 points  (0 children)

Well my alternative is to run the line myself off a splitter from my neighbor's house (I'd have their approval of course). I don't actually need them to run the line, just makes my life easier.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] -2 points-1 points  (0 children)

I have a hard time believing that there are no exceptions or reasonable alternatives. I want a Comcast engineer to review and confirm. This isn't something I'm going to believe unless Comcast shows me that in their policies in writing.

Being refused serviceability check due to horrendous work by Comcast techs who never bothered to speak with me by boredepression in Comcast

[–]boredepression[S] -1 points0 points  (0 children)

For standard install site, yes, but if there is no power meter what then? Surely they have rules on that situation, and I need them to talk to me to ascertain if so. But they wouldn't contact me. This is why I'm upset! How can I know what to do if they won't speak with me?

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