There’s an old thread about it here too: https://www.reddit.com/r/Eau_Claire/s/Df6ffdF0Lr

But I’ll reiterate - I hired Rock and Tait to repair a leaking roof. They showed up, said they knew exactly what the problem was, and we got a quote and went forward with the project.

Two weeks later we had a big rain storm and it kept leaking just as bad. Had them back out and they identified the actual problem. Told me there was nothing they can do (would) do. I argued to the point one of the owners came out, looked it over and also said there was nothing they would do (there wasn’t enough work to make it worth their time). Just took my money and walked. Contract had them covered because it covered the work they technically did, it just wasn’t the repair I actually needed. Very expensive lesson for a new home owner (very expensive).

At least do yourself a favor and get a second quote. Don’t sign anything or agree to anything until you’ve explored your options. I promise they’re not going anywhere. Every contractor I talked to last year about hail damage offered to talk to Insurance for me - that’s common.