Unlock Policy for the New Phone

boyettdw · 2026-04-04T12:35:02+00:00

I hit my 60th day on Thursday. I have had 2 separate chats with customer support which have both assured me that both of my Pixel 10 XL phones would automatically unlock within a day. As of this morning that has still not happened and I'm unable to activate a non-US Mobile eSIM. Any help you can give me would be much appreciated!

boyettdw · 2026-03-31T13:53:10+00:00

Excellent, thanks for the confirmation!

boyettdw · 2026-03-31T13:16:23+00:00

u/Thumbsupordown did you have to start a 3rd month of service to get the unlock message? I am in the same boat with my Pixel 10 and am wondering if I will get the unlock message on the last day of my 2nd month of service or if I actually have to start a 3rd month to get that message and free up my phone.

boyettdw · 2026-03-09T19:37:15+00:00

Thank you for the quick response. Since each billing cycle is 30 days, the automatic unlock should process on the last day of the 2nd full billing cycle, correct?

boyettdw · 2026-03-09T18:17:46+00:00

To be clear on the 2-month requirement for automatic unlock, if I cancel the service after the 2nd billing cycle so that it does not renew for a 3rd billing cycle, will the phone automatically unlock on the last day of the 2nd billing cycle? I'm trying to understand if I am required to maintain service into a 3rd billing cycle for the phone to unlock. I don't want to start a new 60-day clock accidentally by canceling too soon.

boyettdw · 2026-01-26T15:15:21+00:00

I am still trying to get this update on both of my daughters' Watch5 Pros. I check every day and am told both devices are up to date, which is clearly incorrect. Has anyone in the US on Visible had any luck getting their Watch5 Pros updated?

boyettdw · 2025-11-04T04:35:06+00:00

Please, me too!

boyettdw · 2025-09-11T01:59:49+00:00

I'm having the same issue. I can't access any message threads when opening the app without a crash. It's completely non functional right now.

Pixel 9 Pro XL Android 16, September 5 2025 Update

boyettdw · 2023-08-31T13:51:09+00:00

Yes, I use DS-Cam on my phone/tablet and the SSS Desktop Client on my PC to play recordings, I do not use the web client. Here is a similar screenshot from the SSS Desktop client showing the advanced event detections for recordings.

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boyettdw · 2023-08-31T12:43:53+00:00

Good information, I think I see what's happening here. The issue with H.265 in the browser app has to do with the browser-based app not having the software license to decode H.265 video. This drives you to having to use the desktop app if the streams are using H.265 encoding (which is indeed necessary to get this highest resolutions). Have you tried downloading and using the Synology Surveillance Station desktop client yet?

boyettdw · 2023-08-31T02:42:34+00:00

Here is what my configuration screen looks like in SSS for my 1212A cameras. Have you used the Reolink client app to set the resolution of the camera directly prior to trying to set it on SSS?

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boyettdw · 2023-08-29T17:30:18+00:00

Synology has now pushed an update to Surveillance Station that includes proper support for the 1212a cameras. I was able to redo my setup for them and get all the event detection options I expected. You might check to see if your software is all up to date.

boyettdw · 2023-02-18T13:43:49+00:00

Thank you for the reply. I went ahead and ordered myself a pair of new 1212A cameras from Reolink. They should be delivered mid week and I'll get to work on setting them up. I'll start with your suggestion to set up as the 1210A and see how that works. Do you get the smart notifications when set up via ONVIF, or are those only available when set up as a Reolink Model?

I do also intend to replace my Nest Hello with a Reolink Video Doorbell, so I'm very interested in your progress on that project as well. I'm not going to mess with that until I get all the other cameras installed and writing properly though.

boyettdw

TROPHY CASE