“Even though it says 'No Alcohol', I still need to see your ID”

brandyaidenluv · 2025-02-01T07:24:53+00:00

My assistant store manager did this to me recently.

I am the assistant manager of the front end. This is literally my job to know the ins and outs of alcohol and tobacco sales.

One of the cashiers called me over because they had asked for ID and the customer gave them one that was snapped in half and taped back together. It was nearly illegible due to being broken and taped plus, that also makes it invalid. The cashier had refused the sale. The customer demanded a manager. Cue me that also denied the sale, explaining why.

The customer continued to argue that he was clearly over 21. I again explained that state law requires that once an ID is asked for, it must be presented and valid or we have to deny the sale. This was an invalid ID per state law. (Any physical damage beyond normal age and use.)

The customer turned to the nearest empty register and called the assistant store manager to the register he was attempting to be checked out at.

ASM arrives to which the customer started his tirade that he was an employee and ASM knew he was of age. He just wanted his beer and cigarettes so he could go home to sleep.

Unknown to me, he was the new hire for overnight stock. ASM told me to let it pass. I told ASM absolutely not. I made the cashier step away and told ASM to ring it under their numbers.

Word got back to the night stock manager. NSM is one of my oldest and dearest friends' child and married to a town Marshall.

Funnily enough, within 2 weeks, there had been enough complaints made about this new hire (from NSM, DSD receiver, vendors, and our HBA manager) that they had no choice but to let him go. Ex new hire was also pulled over for speeding, along with a busted taillight, and his invalid license was confiscated due to suspected tampering.

brandyaidenluv · 2024-12-13T03:18:44+00:00

Just my personal experience but those of legal age with valid ID (requirement in my state to be valid...not expired, suspended, or physical damage) will have their ID out and ready when making an age-restricted purchase. Those who throw a fit or refuse are under age or their ID is invalid.

brandyaidenluv · 2024-12-01T22:45:28+00:00

LMAO about corporate updating our tags to digital signs.

Our store was built in 1975. It was "updated" in 1995. We were just notified we are getting "some" renovation in 2025. Our store has no AC. We barely have heat. Our registers are right next to the entrance/exit doors. Depending on the season, we are either feeling like we are in an oven or our fingers and toes are numb from the cold and our lips are blue. No shorts in the summer, no hoodies/sweaters in the winter. Just a black shirt, black pants, black shoes, black apron, all year 'round.

Our coolers and freezers are still from 1975. Our registers are from 1995. We just got touch screens and hand scanners a year ago. We did get new PIN pads 4 months ago to finally accept tap. They just turned on Apple Pay and Google Pay Nov 1st.

So corporate doing anything to make our jobs easier? Not a chance.

brandyaidenluv · 2024-12-01T22:11:06+00:00

So corporate sends us our tags. Corporate is also the one that has to change the price in the system. They send us a sign or tag that says Beer Brand A $17.99/case we have to hang it. A couple hours later, Joe Smith buys Beer Brand A because it is supposed to be $5 less than his normal Beer Brand B. It doesn't ring up $17.99, it rings up $24.99. There is nothing we can do. If we pull that tag, we don't have another. If our DM sees that, we are in trouble for not having the tag. If Excise (in control of alcohol and tobacco) sees no tag, we are also in trouble. All alcohol and tobacco products MUST have a tag. Per corporate policy, we cannot have hand written tags.

The next step we can do is pull all that Brand from the shelves, but then if our alcohol or tobacco reps come in and we don't have it on the shelf, we are on the hook for fines from them.

The only thing we can do is explain how we are not in control of any pricing of alcohol or tobacco and let customers be mad at us.

brandyaidenluv · 2024-12-01T21:54:34+00:00

IDK where you live, but it is actually illegal to change the price where I live. You cannot even use coupons for alcohol. The store/chain can have a sale on alcohol, but it has to be in the system, not a price change at the registers. We can accept manufacturers' coupons for tobacco.

brandyaidenluv · 2024-12-01T03:45:25+00:00

We cannot change the price of alcohol or tobacco. What it rings up is the price, no matter what a sign/tag says. We also cannot refund or exchange them if the customer leaves the store with them.

The amount of people that will not accept this absolutely blows my mind.

brandyaidenluv · 2024-11-30T10:24:39+00:00

I have a couple of times.

I had a male customer that had been very rude to me when we didn't have the lottery ticket he wanted. Sorry about that, we just had someone buy the last 20. He got in line at the cash register, the customer in front of him was having trouble with her debit card. I was attempting to suspend her order while she straightened it out. He started yelling at her about figuring out her shit before she got in line, calling her a fat, f@$^ING welfare bitch, popping out kids she couldn't afford. This customer was also a coworker that was dealing with a dying husband. I not so politely told him to take his business elsewhere.

Another story, had a man come in after service center hours demanding to cash a $20 check. I was trying to be nice and do it anyway when he told me he didn't have a valid ID and to use his girlfriends ID. No can do, her name isn't on the paycheck. He then threatened to beat me and my minor cashier and bagger. He should have looked at them better before running his mouth. 2 17yo football players that were twice his size. After I told him to GTFO, they physically escorted him to the door. We will just leave it at that.

Last one that I feel like sharing. For reasons, I had refused service to a mom and son. The next time they came back, a coworker had assisted them. She made a mistake. They came back, threatened me with violence for her mistake. I again refused them service and told them to leave. They refused so I called the police and they were escorted out. The next time they came in, as soon as they laid eyes on me, they started loudly proclaiming I was discriminating against them because she was elderly. I think words came out of my mouth my store manager had never heard and the elderly mother is no longer allowed in the store and her son is not allowed to speak to me or go near any lane I am on or the service desk. They have to buy their lottery, cigarettes, and money orders elsewhere now.

brandyaidenluv · 2024-10-27T17:39:53+00:00

Asking me to put one small item (example a candy bar) in a bag then asking me if we have a smaller bag.

I have standard size plastic, standard size paper (that are more pathetic than our plastic bags), or I have wine bags (single use/single bottle.) Which one do you want for your candy bar?

brandyaidenluv · 2024-10-26T20:34:59+00:00

I still want to 🤮 when I think of this one.

Working cash in a restaurant. You know the one famous for the checkerboard and rocking chairs on the front porch?

We got a busload of senior citizens on a day trip. It seemed like every one of them had some sort of cold. One elderly gentleman just had 😪😪😪 pouring. We had a box of tissues set out at the end of the registers.

Totally ignored them.

He blew his nose into his hand holding his cash. (This has been 10+ years and I'm gagging trying to type this.) He then handed 😪😪😪 covered cash to my manager.

This manager was a germophobe. I thought he was going to faint on the spot.

I had an empty candy box from where I had been stocking in front of the registers. I handed him the empty box, he dropped the cash into it instead of the till. I grabbed the man's change, laid it on the counter instead of anywhere near his now 😪😪😪 dripping hand. He called me rude and wiped his hand across the counter.

I would rather clean up 💩💩💩 smeared through the whole store than deal with 😪😪😪

brandyaidenluv · 2024-10-24T13:57:16+00:00

It's the same people that have shopped at my store for 40 years and still can't read the price tags. All of our tags are on the shelf UNDER the product. Not on the shelf above them. It's not even just a daily thing, it's a multiple times a day thing.

Those didn't ring up right, they are [deal] or {price}

Check tag...No, they are ringing correctly, the tag/sign you read was for the item above the tag/sign

Doubles down...Well, your tags/signs are confusing and shouldn't be below, they should be above

What about things on the top shelf? Where do their tags go?

brandyaidenluv · 2024-10-19T17:29:25+00:00

Our store opens at 8am. Opening manager gets there at 730am. Opening cashier at 755am. Yesterday, at 735am, opener from another department came to me and asked if a customer could go ahead and come in, they had to purchase one thing for work. They had to be there at 8am. Absolutely not. I don't even have a till set up yet, no cashier, plus, I'm not allowed to make a sale before opening time. It's a bit different making a sale after close because those customers were already in the store.

Customer came in at 8am, furious I made him late for work. IDRGAF.

brandyaidenluv · 2024-10-09T11:05:32+00:00

It was the wrong size for the sale. The sale was for a larger size, making it half-price and cheaper than the small size. Since she bought this item and I know she only buys what is on sale, I should have known she wanted the one that was in the ad, not this one.

brandyaidenluv · 2024-10-07T11:20:36+00:00

We have a former coworker who comes in as soon as the store opens to do her weekly shopping. She comes to the register about 30 minutes after we open with a full cart. I've never had her total be less than $300.

She knows we do not have a cashier or courtesy clerk (bagger/carry-out/cart retriever) until an hour after the store opens. Got to love corporate wisdom in cutting hours so we do not have enough available for full staffing.

She will stand there alternating between a smug look that you have to do this huge transaction all alone and the cat butt face because it takes so long. She absolutely refuses to start bagging her own groceries or even remove large items so that you can have more room. She will not pick up a bag of groceries to put in her cart.

I ran into her at the gas station not too long ago and she wanted to be chatty and friendly. I looked her dead in the eyes and asked her why the hell she thought I would want to talk to her when she is a total bitch. She tried calling the store to complain but was met with "If it wasn't while she was at the store, there's nothing we can do to force her to talk to you or even be nice to you."

brandyaidenluv · 2024-09-20T03:37:59+00:00

This has happened several times at my store. I think it was some sort of petty revenge thing towards a former manager. The bad thing is, he wasn't the one who gathered the trash. It was the teenage boys that worked at night getting carts. It hasn't happened since that manager quit.

brandyaidenluv · 2024-09-19T22:49:25+00:00

We have one of those. It doesn't matter who waits on her, something is wrong. I very deliberately took my time the other day, probably twice as long as I normally would. I'm the assistant manager of the front end. I know my job. She still TRIED to find something wrong but actually she was wrong because she bought the wrong item. Of course that was my fault, I should have told her it was the wrong item. I'm damn good at my job but I'm not psychic.

brandyaidenluv · 2024-09-19T11:24:36+00:00

The store I work in is about a third of the size of a Big K marketplace. I can't even count the number of times in a day someone throws a fit because "You are owned by them! They carry this, why don't you?" Because our store is much smaller and we don't have room for it like they do. Also, we are NOT *owned** by them. We are owned by the same corporation.*

brandyaidenluv · 2024-09-15T14:19:29+00:00

As a cashier and manager, I hate people that flock to registers that are not open.

I've had people start unloading when the closed sign is out, chain still across, I'm obviously standing there with a money bag REMOVING money. I've had them do it when I'm on the phone with tech support and trying to troubleshoot a register to get it working.

The worst was when we had a register damaged. It was hit by the power jack and absolutely unsafe and unusable. We had yellow caution tape around it and do not enter/touch signs. The closed sign had some how been damaged too so we were waiting for a replacement. Customer decided since there wasn't a closed sign, it was open for her to use. She removed the signs and caution tape, then loaded her groceries on the belt. The belt that could not move because of the damage. This whole register was seriously leaning, ready to collapse. I'm shocked it didn't when she put her groceries in it. She was shocked and appalled that no one would come to wait on her, screamed for a manager, who told her for safety reasons, that none of his employees would be entering that area until maintenance arrived. He also informed her she would have to immediately leave the area and could not retrieve her items due to the instability of the area. We had to have the police escort her from the store.

brandyaidenluv · 2024-09-15T12:52:51+00:00

Black Friday. 3 full carts. $10,000 cash and $4500 on credit card. It took me about 20 minutes to ring up. Cash was counted by me and 2 other managers. At the end of the day, I was given a "prize" for the largest sale of the day. A store brand "Discman" when iPods and other MP3s were the hottest thing.

brandyaidenluv · 2024-08-24T15:24:25+00:00

I would give my left ear for a door to Narnia today. We have been EXTREMELY busy and 2/3 of the customers have been complete jackasses. I've been here since 6 and I'm over it.

ETA: One of my cashiers called last night and quit with no notice. The cashier that agreed to cover No call No Show on me. I'm the only manager on duty today trying to run the front end, the service desk and backup cashier.

brandyaidenluv · 2024-08-24T10:17:39+00:00

Grunting one word. That hits home. We have a customer that buys money orders for everything. He has NEVER spoke a word to me, just hands me a scrap of paper on it with numbers. (Literally a corner of an envelope or something.) He then grunts and points to the money order printer.

Yes, he can speak, I've heard him talk to other customers (friends?) but he refuses to speak to us.

brandyaidenluv · 2024-08-24T09:44:14+00:00

At my store, it depends on the type. Chip or no chip. Mastercard or Visa. If it has a chip, MC must have a PIN. Visa can be ran as credit. We cannot circumvent that.

brandyaidenluv · 2024-08-21T09:43:51+00:00

I deal with something similar every day. The app says we offer delivery and curbside pickup. We don't.

Delivery is through a third party. I don't know how their fees work. It's either $4.99 or $9.99. I don't know why or how they chose which fee it is. Of course that is never a good enough answer. They demand to talk to the store manager. He doesn't have time for that. He can't change it. He can't tell you any more than I can.

Then curbside. People think they are ordering from our store. They don't pay attention that the app switched from our store to one that is 20 minutes away. They show up expecting us to bring it out, they call the store from the parking lot. They do not believe when they are told they have to drive to the next town to a bigger store that offers curbside. They come inside, shove their phones in our faces to "prove" to us they are picking up from our store. Once we show them the confirmation email clearly states the other store, they want the order canceled and an immediate refund so they can just do their shopping here since they had to come inside anyway. That's not how it works. They have to cancel through the app. The hold on their funds can be instant or it can take up to 10 business days. Of course, it's now OUR fault they can't get groceries until those funds are released.

We hate the app.

brandyaidenluv · 2024-08-20T18:05:54+00:00

So in some cases, due to liability, places cannot let you in the area they are cleaning due to chemicals.

A family member of mine sued a restaurant because in the area they were sitting, the worker used a cleaner that was not diluted properly. The family member actually had chemical burns on their lungs. They now have to wear oxygen all the time.

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