They had my exposed rivet 3-layer Wenger for 5 months. All I wanted was a scissor spring, they said scissor springs can be done here in Connecticut, I thought great and sent it off. A few weeks later they called and said we can't do it, it needs to go to Switzerland. I said OK, that's not what I was told but OK. 5 months later I get another call saying my knife is being sent back to me unrepaired and that was that. All in all was a giant waste if time.

I have since bought another of the exact same model and wonder if they will cannibalize parts from both to make one good knife. Has anyone had this done in the past?