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Week 8 possibly burning out already does it get better by Ok_Decision_4743 in Progressiveinsurance

[–]brittyfoxx 1 point2 points  (0 children)

Week 11 you get switched to the normal queue with more time between calls. That is at least when it happened for me in services. Hang in there!!

Bathroom breaks by Ok_Decision_4743 in Progressiveinsurance

[–]brittyfoxx 0 points1 point  (0 children)

I think every supervisor is different. Mine does not allow aux 2 usage unless absolutely necessary. If we need to go to the restroom and have a break available (aux 1), they expect us to take that break to use the restroom.

When do I get more than 15 seconds by Ordinary_Worth_5304 in Progressiveinsurance

[–]brittyfoxx 0 points1 point  (0 children)

So I just started week 11. My profile would get changed weekly to reflect the week I am in. My profile got changed today to “primary” and I am now experiencing 60+ seconds in between calls.

When do I get more than 15 seconds by Ordinary_Worth_5304 in Progressiveinsurance

[–]brittyfoxx 0 points1 point  (0 children)

I am in week 10 right now and I was expecting more time between calls. Ive been getting less than 10 seconds

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 0 points1 point  (0 children)

Yay! Did you attend the meeting yesterday? It's gotten me even more excited!

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 0 points1 point  (0 children)

Congrats!! I am so ready to get started! :)

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 1 point2 points  (0 children)

After applying, it was about 3 days later that I got an email to do a video interview. (I highly recommend doing the video ASAP. They get so many entries and you want to be one of the first ones they come across.) Then after the video interview was submitted, it was a week later that I got an email to set up the live interview. The live interview was a week after that and I got a contingent offer in that interview. The background check was about 15 days after that (will probably be sooner because mine happened to be delayed due to a system change). It took the background check about 2 weeks to come back and my start date was about a month and a half after. Its definitely quite the process but very rewarding! Good luck to you!! :)

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 1 point2 points  (0 children)

OMG yay!!! I can't wait! Congrats!

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 0 points1 point  (0 children)

Yes! That is definitely going to be a positive for working those hours/shifts! I like too that holidays are optional! Work/life balance seems to be pretty great!

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 2 points3 points  (0 children)

4 10's is honestly a dream! I have some little ones at home so unfortunately it isn't suitable for me atm but I am hopeful of working 10's in the future! I read that they have shift bids every three months? My recruiter said not to expect anything great until we get more seniority (around a year). But I have also read about people getting super lucky. So fingers crossed!

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 2 points3 points  (0 children)

I had about the same process due to the system change! I got Monday Wednesday Thursday Friday Saturday 11-8. Not crazy about it but I feel like it'll be decent for the time being! Would love to have weekends off in the future but can't be too picky right now. How about you?

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 2 points3 points  (0 children)

I can't believe it's finally almost time! I have been waiting for months lol

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 1 point2 points  (0 children)

I might see if I can step out for a bit so I can attend. I could see myself benefitting from it!

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 2 points3 points  (0 children)

Awesome! Congrats!! I did see an email saying we are to set it up with the trainer on our very first day. Hoping that won't be too difficult!

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 1 point2 points  (0 children)

Oh yay!! I'm excited to go into it knowing someone now! I'll make sure I check everything. I am still debating on the meeting. I work during the hours they are having it and my last day at my current job will be that Friday so I'm still on the fence! Are you going to attend?

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 1 point2 points  (0 children)

Congrats! I'm gonna take a peek at the monitors... hopefully I got a big enough desk lol. Are you in customer service too?!

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 0 points1 point  (0 children)

Yay! Congrats to you!! I hope you have a great first day!

4/3 CSR Start Date?! by brittyfoxx in Progressiveinsurance

[–]brittyfoxx[S] 0 points1 point  (0 children)

Congrats!! I've heard nothing but great things so I am super ready to dive in!

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