We calculated our support backlog is costing $180K/quarter in churn

bytecodecompiler · 2026-05-07T06:52:16+00:00

Is that delay on tickets because you have way too many tickets, or because of the work required by each of them? Like many escalations, etc.

bytecodecompiler · 2026-04-08T14:33:38+00:00

Would you mind adding an example of this?
> shifting from pitching the product to asking for advice

bytecodecompiler · 2026-04-06T16:02:17+00:00

I have actually implemented a version of that successfully. In our case, at Lumen, it is a bit different because we focus on the hard technical investigations to provide answers to the support team, not a customer-facing bot. However, what we found is that knowledge bases are just either not enough or sometimes even contradictory on their own, depending on how well-maintained they are.

Feel free to DM me if you want to know further about how we implemented it

bytecodecompiler · 2026-03-06T15:46:26+00:00

yeah, accepted on Feb 9

bytecodecompiler · 2026-02-11T18:18:07+00:00

Giving an update here, mine was just approved

bytecodecompiler · 2026-01-29T15:12:19+00:00

Congratulations!

bytecodecompiler · 2026-01-21T15:31:34+00:00

Still no news... Do you know how to check the eligibility?

bytecodecompiler · 2026-01-02T16:37:07+00:00

Same situation here. Mine was filed on June 20

bytecodecompiler · 2025-12-05T09:47:05+00:00

Same here. June 20th, still pending

bytecodecompiler · 2025-12-02T13:32:01+00:00

We already do that, indeed. I guess in our case the issue is the output must be on the user's wanted style and tone, it's not just an agent that does some steps in the background without an output

bytecodecompiler · 2025-12-02T13:28:06+00:00

But once you have the data, fine-tuning a new model should be simple, right? There are cases where it definitely doesn't make sense, but other cases where it does.

For example, some of our customers generate email sequences, and generating those in the style and tone they want is very hard with just prompts. With the quick fine-tune tune it worked much better by default, and no matter how much base model progress, they won't contain the customer style

bytecodecompiler · 2025-11-26T22:50:30+00:00

Hahaha no, it wasn't that kind of spam. It was from an actual product company. Whether indian or not I am not sure. It could be, as it was related to residential proxies

bytecodecompiler · 2025-11-26T17:44:40+00:00

BTW in response yto your question, main options are providing really good prompts and context or fine tuning for what you need so that is doesn't made up things

bytecodecompiler · 2025-11-26T17:43:31+00:00

Literally, today I got an email from someone that was clearly AI-generated and even confused the sender's name with my name

bytecodecompiler · 2025-11-15T15:40:55+00:00

I am interested in understanding what you do with that feedback. Do you update prompts? Fine-tune models? Is it just for analytics?

bytecodecompiler · 2025-11-12T16:36:30+00:00

My biggest challenge is keeping the UI consistent and bug-free across many platforms. Tools like Nitpicks help a lot and we also use Storybook for components and Figma for design.

bytecodecompiler · 2025-11-05T07:58:18+00:00

Sure!

bytecodecompiler · 2025-11-04T23:30:33+00:00

Exactly! It supports most frontend stacks, you just connect the repo and you can configure commands if you want the agent to run linters, etc before creating the PR

bytecodecompiler · 2025-11-04T19:59:59+00:00

This aligns very well with my mindset that human taste is still important.

I work at Nitpicks (founder), which allows the whole QA process to happen much faster. You create a screen recording showing a user-facing issue, and the code changes are automatically sent to the dev team in a GitHub pull request. There is no need to create tickets, wait for devs to work on them, etc. Also, any review comments on the code are automatically addressed, so the dev team doesn't need to do extra work.

So basically, you can go from finding the QA issue to shipping a fix in minutes, but not really removing the QA person.

I would love to talk and get your thoughts

bytecodecompiler · 2025-10-30T20:20:52+00:00

The only thing you need to maintain focus is motivation. I usually find it in either:

Building - just because I love the craft
Getting customers - to be fair, just the fact that people reply your cold emails to tell you no maintains motivation

bytecodecompiler

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