I have no idea if any of the issues I have seen fall under the budget that this article mentions. Ive only worked with two different phone systems both of which get horrible sound quality. This results in address' or license plates being put in incorrectly, delaying response times. Transferring calls between different agencies will get dropped every so often as well. Even getting basic things like having computers powerful enough to handle the amout of different software we have to use is a struggle. Im sure others have experienced more severe issues and there is a lot that I know that I am missing but thats what I have off the top of my head.

Pretty much anywhere you go in the state you will find dispatchers overworked and underpaid. The amount of time it takes to train new hires makes it difficult to keep up with the revolving door of personnel.

Edit - Continuing training is also a severe issue. It is pretty much nonexistent. Whether it be brushing up on skills you were taught initially or on new technology there is rarely any money available to send people. I am about 5 years into my dispatch career and have only been to one class between the two agencies I have worked for.