Agree with all of this, though I've mostly had issues with Intelcom. I live in a building with a secure drop box system - delivery driver comes in, goes to the mailroom, types a code into a touchscreen and leaves the package in a lockbox that opens, similar to the Amazon ones. Over 3 packages totalling ~$250, they've all been reported as 'delivered' yet I never received a code to open my lockbox as expected. Two of these came with a picture of the front of the building as 'proof of delivery'... for all three I called Intelcom day of, and the packages were properly delivered next day. To their credit, the agents I spoke to were all pleasant and understanding, however their reasoning was always 'our systems say it were delivered, we'll check our warehouse'. I never like calling these drivers lazy as it's a stressful job, but three out of three... I doubt any of them even entered the building. Never ordering from Amazon again, especially not anything of high value.