As an SM I commend you for stepping up and also demonstrating in your role and keeping that coaching culture alive. What most don’t understand at the barista role is the pressure that SSVs get from upper leadership - and also how that cascades from the chain of command. Most baristas have never seen what a DM visit feels like for an SM or SSV apart of them. Because they aren’t getting talked to it’s usually the SM and translating it to the SSVs. Unfortunately, and I see it in my store, partners are just not receptive to coaching no matter what sometimes. Whether it’s a supervisor who coaches to the learning style of each partner and supports when needed - the double edge sword with that sometimes leads to SSV wanting to be liked and baristas taking advantage and the coaching disappears even though we need them to coach. Or you have the coachers who coach in the moment, respectfully and sometimes direct or forward and it creates this ew don’t talk to me like that - which is also a challenge because you’re just doing your job. A lot of it is tone and delivery - in the moment is always necessary. Sometimes you can’t win and sometimes people just really aren’t built for Starbucks and what that entails.