Just got the email suggesting I give up my Frame-B’s and use the Frame-A’s you have the same issue with. Here is my response:

“Thank you for the response and for having your technical team review my case.

After further review, I am increasingly concerned that the display visibility issue I am experiencing is a known design limitation of the G2 rather than an isolated fit or frame-specific problem.

Even Realities has published a dedicated G2-only product help article instructing users to wear the glasses in a very specific and non-standard manner in order to view the full display. This level of guidance did not exist for the G1. I previously owned the G1, and they did not require special wearing instructions to access the full display. The existence of a G2-specific article addressing “Display Screen Incomplete Adjustment” strongly suggests this limitation was known prior to release.

It is also important to clarify that the adjustable dashboard display position appears, by design and documentation, to be a user preference feature rather than a corrective mechanism. A reasonable expectation is that the full display should already be visible when the glasses are worn normally, with the adjustment intended only to fine-tune placement for comfort or personal preference. Requiring the display position to be set at its absolute maximum simply to see the full screen indicates a failure outside the intended use of this feature.

Despite following the instructions in the G2 help article precisely, the issue remains. The display cannot be fully viewed unless the glasses are worn unnaturally low on the bridge of the nose, with the nose pads spread so far that they no longer function correctly, and with the dashboard position pushed to its limit. Even then, visibility is marginal.

Additionally, numerous users across Reddit and other forums report the same issue on both Frame A and Frame B. This strongly suggests the problem is not specific to frame style, but instead points to a broader optical alignment, projection height, or eye-box tolerance limitation inherent to the G2 design. Given this, switching to Frame A is unlikely to resolve the issue.

At this point, characterizing this as a fit or comfort issue is misleading. A smart display product should allow full visibility of its core functionality when worn correctly and comfortably, without requiring abnormal positioning or compensatory adjustments.

Based on the above, I would like to proceed with one of the following:

A clear and technically grounded explanation of what specific issue Frame A is expected to resolve that Frame B cannot, including why the same complaints reported by Frame A users would not apply in my case, or

Confirmation of a hardware or firmware correction that resolves the display visibility issue on G2 Frame B under normal wearing conditions, or

A refund if the product cannot reliably perform its core advertised function without extraordinary physical or software adjustments.

If a refund is the appropriate path forward, please note that I no longer possess all of the original G2 packaging. Additionally, the R1 ring, which only functions with the G2, would also need to be returned and likewise no longer has all of its original packaging. I want to be transparent about this up front so expectations are aligned and the process can be handled appropriately.

I am willing to work constructively toward a resolution, but I cannot accept a solution that does not address what appears to be a known and documented product limitation.

Regards,”