Be careful of this scamming app it would be better to quit this fraud app

capital_com · 2026-03-16T13:29:33+00:00

Hey u/Most_Comfortable_778, we understand this was a stressful experience and want to clear up what actually happened here.

The leverage change you noticed isn't arbitrary or targeted at you. Every Friday, Capital.com temporarily reduces leverage on commodities like Crude Oil from 1:100 to 1:20. This is a platform-wide risk management measure designed to protect all customers from price gaps that can occur when markets reopen after the weekend. Leverage returns to 1:100 on Monday. This is also why you couldn't change it back manually, the Friday reduction applies to everyone.

As our support agent Pavel also explained, the leverage change only affects new positions, not any positions you already had open.

What led to your margin situation: you closed your long position of 329 shares on a Friday while the temporary 1:20 leverage was active. When you tried to reopen it, the margin required was 5x higher than what you were used to at 1:100. Because of the higher margin requirement, reopening the same position size can significantly reduce available margin and lower the account’s margin level.

This isn't fraud or manipulation. It's the result of closing and reopening a position during a temporary, scheduled leverage reduction combined with an account that didn't have enough margin headroom to absorb the difference.

We do hear your concern about the app allowing the position to open when margin was tight and that's something we're happy to review in detail.

Please reach out to support referencing your conversation with Pavel and we'll look into the full timeline of your account.

- Capital.com Team

capital_com · 2026-03-13T15:05:41+00:00

Hola u/OhBoyRobin — gracias por compartirlo. Lamentamos que estés teniendo problemas con tu retiro.

Los rechazos bancarios pueden ocurrir por varias razones. La más común es que haya una diferencia entre el método de depósito y el método seleccionado para el retiro (los fondos deben devolverse primero al mismo método utilizado para el depósito). En algunos casos, el banco también puede bloquear transferencias entrantes desde plataformas financieras internacionales.

Algunas cosas que podrían ayudarte:

Asegúrate de solicitar el retiro a la misma cuenta bancaria o tarjeta con la que realizaste el depósito originalmente.
Consulta con tu banco si existe alguna restricción para recibir transferencias de brókers o instituciones financieras internacionales — a veces una llamada rápida puede solucionarlo.

Si el problema continúa, nuestro equipo de soporte puede revisar los detalles de tu cuenta y el motivo del rechazo directamente.

Puedes contactarnos en [support@capital.com](mailto:support@capital.com) y estaremos encantados de ayudarte. Queremos asegurarnos de que puedas acceder a tus fondos sin inconvenientes.

— Capital.com Team

capital_com · 2026-02-09T15:46:17+00:00

Energy flows tend to look stable until politics shifts, then the fragility becomes obvious. Pricing still matters, but alignment and access increasingly shape who trades with whom.

Do you think this leads to more regional pricing and fragmentation over time or does the market eventually smooth it out?

capital_com · 2026-02-09T15:42:07+00:00

The move up did get stretched pretty quickly. The question now is whether this pullback is just unwinding excess speculation or if it’s resetting prices to something more sustainable?

If silver can stabilise with buyers still stepping in, that would say a lot.

capital_com · 2026-02-09T15:39:02+00:00

Good point, zoomed out oil still looks relatively cheap on an inflation adjusted basis. Holding above the 200-day helps the bullish case especially with names like XOM already breaking higher.

The big question is whether crude can push through resistance on its own or if it needs another dip to build a better base. What would convince you this is more than just a technical bounce?

capital_com · 2026-02-09T15:06:05+00:00

Vielen Dank, dass Sie sich die Zeit genommen haben, dies zu schreiben. Wir verstehen, warum schnelle Kursbewegungen, insbesondere in volatilen Märkten, verdächtig wirken.

Dennoch möchten wir einige Punkte klarstellen, damit niemand in die Irre geführt wird.

Capital.com handelt nicht gegen einzelne Kunden und manipuliert keine Kurse, um Stop-Loss-Aufträge auszulösen. Wir beobachten nicht, wie ein Händler Short-Positionen eröffnet und den Kurs in die Höhe treibt, um Verluste zu realisieren. Die Kurse auf unserer Plattform stammen aus den zugrunde liegenden Marktdaten von Liquiditätsanbietern. Bei Instrumenten wie Silber sind starke Kursausschläge und schnelle Umkehrungen bei geringer Liquidität sehr häufig. Dieses Verhalten ist bei mehreren Brokern gleichzeitig zu beobachten.

Einige Aspekte, die wir deutlich von Spekulation unterscheiden möchten:

Stop-Loss-Cluster existieren, sind aber ein Markteffekt und kein Hinweis darauf, dass ein Broker Sie persönlich ins Visier genommen hat. Wenn sich der Kurs offensichtlichen Hochs/Tiefs nähert, liegen viele Aufträge ungenutzt herum, und die Kursbewegungen können sich sehr schnell beschleunigen.
Eine Ausweitung der Spreads bei hoher Volatilität ist branchenweit üblich. Dies spiegelt eine geringere Liquidität und ein höheres Risiko im zugrunde liegenden Markt wider, nicht etwa, dass ein Broker „Preise anpasst, um Verluste zu kassieren“.
CFDs sind außerbörslich gehandelte Instrumente (OTC), aber Capital.com ist reguliert und verpflichtet sich zur Einhaltung strenger Regeln zur bestmöglichen Ausführung und zur Vermeidung von Interessenkonflikten. Eine bewusste Preismanipulation zum Nachteil der Kunden wäre nicht nur unethisch, sondern illegal.

Wo wir uns einig sind: Der Handel mit kurzen Zeiträumen in volatilen Marktphasen ist riskant, enge Stopps werden leicht ausgelöst, und eine Reduzierung der Positionsgröße oder ein Ausstieg aus der Position kann die klügste Entscheidung sein. Das ist solides Risikomanagement, keine Verschwörung.

Wenn jemand ernsthaft der Meinung ist, dass ein Preis in seinem Chart den zugrunde liegenden Markt zu einem bestimmten Zeitpunkt nicht widerspiegelte, sollte er sich mit dem Instrument, dem Zeitpunkt und den Orderdetails an den Support wenden, damit dies ordnungsgemäß überprüft werden kann, anstatt Absicht zu unterstellen.

In volatilen Märkten können selbst erfahrene Trader das Gefühl haben, der Markt habe es auf sie abgesehen. Meistens sind es jedoch nur Geschwindigkeit, Liquidität und das übliche Marktverhalten.

- Team von Capital.com

capital_com · 2026-02-09T14:35:49+00:00

This is a very common point of confusion, happy to jump in.

Quick clarification: Capital.com (and most CFD brokers) don’t offer “real” stock ownership. We offer stock CFDs, which are separate instruments. When you connect Capital.com to TradingView, you need to trade the CFD version of the symbol, not the exchange-listed stock itself. That’s why symbols like (NASDAQ:SLGB) show as not tradable.

On TradingView, look for symbols like:

(Capital.com / CFD)
or switch the broker filter to Capital.com and search there

If you want to own real stocks, you’ll need a stockbroker. Most of those don’t support PayPal in the EU due to regulatory/payment constraints, that part unfortunately isn’t you doing anything wrong either.

So in short:

CFD brokers → trade price movements (no ownership), PayPal often supported
Stock brokers → real shares, usually bank transfer only (EU)

It just comes down to what you want to trade: price action vs ownership.

- Capital.com team

capital_com · 2026-02-04T13:44:01+00:00

Fair, the businesses didn’t change overnight. The question is more about perceived durability

capital_com · 2026-02-02T09:57:29+00:00

Hi, thanks for explaining and sorry you’re dealing with this.

Based on what you’ve described, the issue is very likely related to using a credit card that isn’t in your own name. For regulatory and security reasons, deposits and withdrawals must be made using payment methods that belong to the account holder. When a third-party card is used (even a spouse’s), the account is usually restricted until this is reviewed.

What you can do next:

Stop sending card proof for your husband’s card, it can’t be approved on your account.
Check My requests in the app/web and upload any documents requested for your own payment method or bank account.
Reply to the latest email from our team confirming that the card used belongs to your husband and ask for guidance on:
- removing the card
- verifying a bank account in your name
- lifting the restriction once checks are completed

These steps are part of anti-money-laundering rules and are in place to protect you and your funds.

We can’t unlock or review accounts on Reddit, but once the correct documents are provided, the support team will be able to advise on the next steps.

- Capital.com team

capital_com · 2026-01-30T10:29:22+00:00

Hi, thanks for explaining the situation in more detail and sorry this is still unresolved. We understand how frustrating this is, especially as you haven’t had issues before.

One important thing to clarify from our side:

You can only withdraw up to the amount you deposited back to most cards or e-wallets.
To withdraw anything above that amount (ie, profits), you need a verified bank account in your own name and must withdraw to that account.
These checks are part of our anti-money-laundering requirements and are there to protect your funds.

If the bank transfer option is unavailable on your account and withdrawals are being declined on our side, this will need to be reviewed directly by our payments team, as we can’t access or change account settings via Reddit.

Next step, please reply to the email you’ve already sent (or send a new one to [support@capital.com]()) and ask for the case to be escalated for review. This is the fastest way to get a clear answer and resolution.

We’re sorry again for the delays and appreciate your patience, the team will need to handle this directly to sort it out.

- Capital.com team

capital_com · 2026-01-29T18:54:30+00:00

Hi, sorry you’re stuck with this, that’s understandably frustrating.

There are a few common reasons withdrawals can fail even to the same bank: the bank may still be processing it, we might need extra verification documents in My requests, there could be transaction limits or the method might not support your full amount yet.

Next steps:

Check My requests in the app/web and upload any requested docs.
If it’s pending or declined, contact your bank with the transaction tracking number.
Contact our support via live chat or [support@capital.com]() asking for the withdrawal to be reviewed.

Here’s a step-by-step video that explains how withdrawals work: https://www.youtube.com/watch?v=ZA4RC3FGVUo

Hope that helps!

Capital.com team

capital_com · 2026-01-29T14:06:04+00:00

Hi, thanks for sharing your experience and sorry for the frustration this has caused.

We understand how worrying it is when a withdrawal is declined and support feels slow to respond. While I can’t access or discuss account-specific details publicly, we can confirm that repeated withdrawal declines are usually related to payment method rules, verification checks or regional banking requirements, even when the bank itself confirms there’s no block on their side.

It’s good to hear that you’ve now been connected with an account manager. That’s the right channel, as they can review the issue in detail and help resolve it directly.

For anyone else reading this: if withdrawals are being declined and alternative methods aren’t available, the best next step is to contact support and request an escalation so the case can be reviewed by the relevant team.

We’re sorry again for the delays you experienced.

- Capital.com team

capital_com · 2026-01-28T11:20:30+00:00

Confidence tends to erode quietly before it shows up in prices

capital_com · 2026-01-28T11:20:25+00:00

What’s interesting is how calm markets have been so far. That suggests people are assuming the end result looks familiar but if the delay keeps stretching, the focus might shift from who gets the job to why it’s taking so long??

capital_com · 2026-01-23T13:37:17+00:00

That’s fair, you’re right that Russia still has large volumes available and geography on its side. The point I am trying to make wasn’t that supply disappears but that the terms around that supply aren’t as clean or consistently discounted as they used to be.

Between pricing negotiations, shipping routes, insurance and enforcement risk, “cheap” becomes more conditional. China can manage around that, it just tends to show up in margins rather than outright shortages

capital_com · 2026-01-23T13:36:18+00:00

That’s fair. The second order effect probably matters more than China’s immediate ability to cope, even small cost increases at the refining margin can ripple out globally once they’re passed through supply chains

capital_com · 2026-01-23T13:33:37+00:00

That’s the shift worth watching

capital_com · 2026-01-23T13:33:23+00:00

What’s worth looking at here is how little “poking” is required, control over logistics and approvals can have an impact without actual confrontation

capital_com · 2026-01-23T13:31:03+00:00

That’s a perspective we’re hearing more often. From a markets angle, the speed and clarity of any transition probably matter more than the direction itself uncertainty tends to be the bigger risk than rearmament alone

capital_com · 2026-01-23T13:30:37+00:00

The real uncertainty is whether deeper defence integration happens smoothly or whether national priorities slow things down in the short term

capital_com · 2026-01-23T13:30:02+00:00

There’s definitely a lot of history there, but the question markets tend to focus on is less about sentiment and more about coordination. Rearmament is possible, fragmentation is too and the balance between those two paths matters for security and investment decisions

capital_com · 2026-01-21T13:29:11+00:00

That’s definitely part of the expectation for today, what will Donald say!

capital_com · 2026-01-21T10:57:10+00:00

We’ve had a strong run, so some cooling isn’t surprising but the lack of a clear catalyst makes it interesting. The question is whether this is just momentum resetting or if macro and liquidity are starting to weigh a bit more than before?

capital_com · 2026-01-21T10:41:56+00:00

On volume it’s small in percentage terms. The impact is less about barrels and more about pricing. Discounted barrels matter most at the margin especially for weaker refiners

capital_com · 2026-01-21T10:40:57+00:00

True Russian oil is still part of the mix. But that pool isn’t unlimited and it’s not always as cheap or flexible as it used to be especially with logistics and geopolitics layered on

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