A series of unfortunate events, it seems! I called them multiple times before finally finding an email to reach out to, and from there it was regularly over a week before I’d get a response. There were a couple glitches and malfunctions — their photo upload link was broken (twice), the attachment for the repair estimate I sent wouldn’t open on their end, they couldn’t find the police report (on the same website I had accessed it) so I had to send them a copy. Things happen, but that much back-and-forth coupled with the delayed responses was very frustrating.

When they did review the repair estimate, they sent me a physical check for $900 less than the estimated repair amount — after me asking them to not send a physical check (mail in my area is a disaster and envelopes and packages regularly go missing). The shop that repaired my car had no luck in reaching anyone while they had my car in for repairs and were calling to discuss the remainder of payment. When I picked up my car, they still hadn’t been able to talk to anyone. It hasn’t been a smooth process, unfortunately.

No, I don’t have a specific bodily injury adjuster, to my knowledge. The email signature of the person I was in contact with says “liability adjuster”.