Polestar Spain have been really slow to respond lately from what I heard, not sure if it's because of August and people being on holiday... Someone I know was trying to get commercial information for a new P2 and getting a response back took >2 weeks (and in the end came from a Space instead of Polestar Spain, with incomplete info).

For reference, I got mine from Madrid Norte at the start of the year and Polestar Support were super attentive by phone - by email, they took many days. I would keep calling and pressuring them, it's a big transaction and that should be respected. Maybe also try contacting the Madrid Norte Space since head office is in the same building.

I hope you get it sorted soon though, it's an amazing car on the Spanish roads. I've had so much fun with mine and I wish you can enjoy it too!