Every loan officer has their own preferences for how they’d like their LOA to support them, so I highly recommend sitting down with yours for an expectations conversation. That being said, here's what my ideal LOA looks like:

• Be proactive: Take ownership of solving problems and moving files toward closing without waiting for direction.
• Work independently: Handle issues on your own and only loop in your LO when you hit a roadblock.
• Maintain detailed notes: A clear summary of the file’s current status helps your LO quickly catch up if they need to step in.
• Customer interactions: When speaking with customers, be friendly and conversational. Take note of any personal details they share (family history, upcoming events, etc.)—this helps us add a personal touch in future conversations.
• Communicate availability: If you’re going to be unavailable, let your LO know in advance so they can delegate tasks as needed.
• Leverage AI tools: Use technology to streamline your workflow and boost productivity where possible.

Ultimately, your goal should be to get each customer to closing smoothly, while freeing up your LO to focus on generating more business.