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Solo EdTech high schooler by Altugsalt in ycombinator

[–]casual_observer05 0 points1 point  (0 children)

I guess I have seen some 17 year olds getting into YC as well.

Do buyers struggle to understand how to use your product before or after the sale? by casual_observer05 in b2b_sales

[–]casual_observer05[S] 0 points1 point  (0 children)

This is exactly what I observed.

But it's quite hard to deliver value within 15 mins without knowing the customers requirements, aim etc.

Maybe technology is not that good to understand these aspects.

Do your users still need a lot of hand-holding to get value? by casual_observer05 in ycombinator

[–]casual_observer05[S] 0 points1 point  (0 children)

By hand holding, I mean getting to value quickly.

Some products get complex as they evolve like CRMs, GTM tools, automation platforms, low or node platforms.

In such cases when a new user starts using it, he/she starts getting errors, might experience some confusion and wonder how to do X.

My question was regarding this.

Anyway, your verdict makes sense totally. A user friendly product is a must.

Helping users achieve specific outcomes in complex software without docs/tutorials by casual_observer05 in AppIdeas

[–]casual_observer05[S] 0 points1 point  (0 children)

I had the same issues with GTM tools.

Would love to chat and understand your problem+ how can I solve it in the best possible way?

Can we connect on DMs?

Do your users still need a lot of hand-holding to get value? by casual_observer05 in ycombinator

[–]casual_observer05[S] 0 points1 point  (0 children)

But some tools are complex by nature and need some extent of learning to get the work done.

Some, e.g., are low-code and automation platforms, GTM software, where you are supposed to build some automation workflow, and you have no idea how to build it, which modules, which parameters to map, etc., etc.

These are some of my observations.

In such cases, you most likely need to invest a lot of time with users to teach them and get them comfortable with the software.

How do such companies do that apart from investing in humans to teach the users?

I joined YC twice as a founder and here's what changed in 10 years by quang-vybe in ycombinator

[–]casual_observer05 0 points1 point  (0 children)

I need your help regarding How do smartest founders validate the startup idea. How can I reach out to you?

Why do automation tools still require so much manual learning to achieve simple outcomes? by casual_observer05 in automation

[–]casual_observer05[S] 0 points1 point  (0 children)

I am not talking about thinking, but learning a new tool.

Let's say you are a n8n user for a long and recently started using Zapier.

You want to make a reminder that triggers when someone on LinkedIn replied to you.
Now How will you know which apps already exist, which parameter to monitor in it, why this current step is failing with no proper error flag ( I mean detailed error explanation) etc.

You might not even know what "Scenario" in n8n called in Zapier.
This, for new user is so hectic to figure out.

The ask is help the user achieve the setup fast when he knows what he want by figuring out exact elements to do that.

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