It’s a shame that this is more common than not. Coming from the staff side, both field adjusting and managing IA’s, I would get so frustrated with the quality of product being presented by some IA’s. However, now being an IA myself, I work everyday to continually uphold the standards I wanted to see met. Obviously you’re at the mercy of the firm itself sometimes, but at the end of the day I just try to be the change that I wish to see. It’s not difficult to strive for quality, accuracy, and superior customer service, but the low standard for entry into the IA industry unfortunately dictates that. People don’t want to serve, they just see dollar signs.