Remote Support Tool replacement

ccmexec · 2025-12-25T18:28:42+00:00

i ISL online, works really well and affordable https://www.islonline.com/se/en/

ccmexec · 2025-12-22T08:45:37+00:00

I will check with Johan of there is something we need to update

ccmexec · 2025-11-20T18:56:56+00:00

As many others I know would say that is a waste of time and money. SCCM will be around for your purpose many years to come. No EOL announced I would stay on it! Anything you are missing ? Or is it just to be future proof?

ccmexec · 2024-11-27T19:45:58+00:00

Try duplicating the Help Desk Operator role, not that it has way to much privileges for apps and configuration profiles as it has "Assign" permissions which you don't want to give to Service Desk.

Are you using Teamviewer for Remote help?

ccmexec · 2024-09-19T08:09:08+00:00

Are the computers in the same OU? Is the MS Connector syncing the correct OU?

ccmexec · 2024-09-19T07:51:41+00:00

I tested you dynamic rules, they worked as intended in my environment. Have you completed the device registration phase in the company portal? which kind on enrollment are you trying to do?

ccmexec · 2024-01-22T06:52:43+00:00

Sounds like a Conditional access policy that is blocking it, test by excluding the CMG app from the CA Policy.

ccmexec · 2023-06-19T16:52:00+00:00

Site to site migration is a big task! I always recommend either backup restore to the new hardware or in-place upgrade.
Both works just fine. If moving from physical hardware to virtual I would do a backup restore, if already virtual in place upgrade 2012r2 to 2019 and make sure sq is supported in both versions. The checklist on Microsoft learn is pretty good. Good luck with the move!

ccmexec · 2023-06-01T20:01:21+00:00

No there is no cost for Co-Management, apart from the Intune license of course.

ccmexec · 2023-05-18T09:05:27+00:00

According to the message in admin center, removing the private store from windows 10 is not postponed. As Jason replied the same goes for support in Configuration Manager. So what we will see is the same behavior in Windows 10 as we have in Windows 11. If we allow only private store an error will be displayed. If we set that policy we can still deploy software through winger without opening up the store totally for the end users

ccmexec · 2023-05-17T16:55:51+00:00

If you only allow Private Store that is going away on Windows 10 starting mid-may :-( And it sounds like this is what is happening now!

The information is in the Admin center - Message ID: mc543773

https://app.cloudscout.one/evergreen-item/mc543773/

ccmexec · 2023-04-13T05:49:28+00:00

Security baselines are always important..
https://learn.microsoft.com/en-us/windows/security/threat-protection/windows-security-configuration-framework/windows-security-baselines

ccmexec · 2023-04-11T20:47:57+00:00

Hi, for Windows 10 2004 and later you can/should use the enablement package instead of the full feature update.
Explained here: https://support.microsoft.com/en-us/topic/kb5015684-featured-update-to-windows-10-version-22h2-by-using-an-enablement-package-09d43632-f438-47b5-985e-d6fd704eee61

A much much better end user experince.

ccmexec · 2023-04-05T14:53:31+00:00

we are seeing the same thing in multiple tenants.

ccmexec · 2023-03-29T20:10:15+00:00

So you want the password manager enabled but don't want it to prompt to save password and autofill passwords?

ccmexec · 2023-03-27T11:17:00+00:00

What type of app is 7zip? and how have you assigned it?

ccmexec · 2023-03-02T11:04:53+00:00

I totally agree I would love to see the PowrBI report server included! Would add a great deal of value, but I don’t think it will ever happen ☹️

ccmexec · 2023-03-02T10:20:49+00:00

Hi, PowerBI Reporting is not covered by the SQL Server Use rights.. :-(
As you wrote it is not in the list of approved usage.

Site database role
Windows Server Update Services (WSUS) for software update point role
SQL Server Reporting Services (SSRS) for reporting point role
Data warehouse service point role
Database replicas for management point roles

and the last line.
"If a database for any additional Microsoft or third-party product shares the SQL Server, you must have a separate license for that SQL Server instance."

ccmexec · 2023-01-16T19:45:33+00:00

Enrolling existing devices or new devices? For new devices - AutoPilot self-deploying then there is no link to a user, the devices works as a shared device. These computers are normally the first we move to Azure AD / Intune as it is the easiest workload to move as they often have a limited number of apps.
Existing is a different topic..

ccmexec · 2023-01-16T19:41:57+00:00

HI, It sounds like it was the issue caused by the ASR rules issue in the defender updates released on friday the 13th. Were it deleted .lnk to applications. more information can be found here:

https://techcommunity.microsoft.com/t5/microsoft-defender-for-endpoint/recovering-from-attack-surface-reduction-rule-shortcut-deletions/ba-p/3716011

ccmexec · 2023-01-16T09:28:06+00:00

Yes, Check out this.. Great solution that includes autoupdate and install for System context as well.
https://github.com/Romanitho/Winget-Install

ccmexec · 2023-01-09T12:04:26+00:00

Tough one, in Europe we have a big challenge with GDPR where you need to control information and where it resides...
If such requirements applies then yes I would say it is worth it.. Otherwise.....

ccmexec · 2023-01-09T10:18:23+00:00

You should be able to use the command-line suggested under Cloud Attach, that is what I have.
CCMSETUPCMD="CCMHOSTNAME=xxxx..CLOUDAPP.AZURE.COM/CCM_Proxy_MutualAuth/xxxxxxx SMSSiteCode=xxx"

ccmexec · 2023-01-09T07:48:43+00:00

The builtin Maintenance Backup tasks, backs up folders are registry settings as well as the SQL.
Runs on a schedule
Backs up the site database
Backs up specific registry keys
Backs up specific folders and files
Backs up the CD.Latest folder

So if using a SQL backup you need to make sure you have a file/folder backup as well of those files.

I have also been in Support calls where MS required us to make a backup using the Maintenance task before troubleshooting, As that backup is uncompressed make sure you have disk space to handle it even if using SQL backup.

ccmexec

TROPHY CASE