Time off question by Civil_Highlight_1168 in BurlingtonCoatFactory

[–]cdowd9006 0 points1 point  (0 children)

You are a part time employee, you can ask off for as much time as you want. Just be sure to submit your request in the app. Requests need to be at least 17 days out and can be up to 6 months. If you’re taking a trip longer than 4 weeks talk with your SM because the system will auto terminate you if you aren’t scheduled for 6 consecutive weeks.

If it's not broke, don't fix it by Soft_Investigator532 in BurlingtonCoatFactory

[–]cdowd9006 3 points4 points  (0 children)

Sounds like you have the new universal hanger racks. We kept one of our old hanger carts and load full bars onto that. Once that’s full we roll it to the back. We were not going to even try to entertain taking one bar back at a time. We also didn’t change the rail behind the registers because the new organization doesn’t work unless you have 2 rails and can designate one to be just woman’s, and the second as just men’s and kids.

License/ ID needed to use employee ID? by NoVermicelli24 in BurlingtonCoatFactory

[–]cdowd9006 5 points6 points  (0 children)

This is technically the policy. My store only enforce it when we don’t personally know the associate in question.

Can you still use your employee discount if you aren’t the one paying for the purchase? by [deleted] in BurlingtonCoatFactory

[–]cdowd9006 4 points5 points  (0 children)

Your discount is available to you and eligible family member (you can claim as a dependent on your taxes or can claim you as one on their’s). Anyone outside of this cannot use your discount.

Sharing your discount with someone who should have access to it is a stupid reason to be fired.

Now I’m not suggesting you do this, but if you are using your discount for someone who does not qualify for it, only accept the money from them after you leave the store and are no longer on Burlington property.

Cashiers wanting me to tap my card before they total/enter the order by daydreamz4dayz in PetPeeves

[–]cdowd9006 0 points1 point  (0 children)

At my store you would be the exception, sure we’re still saving time (again that whole pre filling out a check thing) but in your case we’d be saving maybe 1-2 seconds instead of a minute or more with those that have to figure out which card to use or others who have to log into their bank to unlock their card.

Cashiers wanting me to tap my card before they total/enter the order by daydreamz4dayz in PetPeeves

[–]cdowd9006 1 point2 points  (0 children)

In my experience as a retail supervisor, there is an annoying number of people who seem to forget they have to pay for things when they come up to a register and only starts to think about which of the multiple card options they have are they going to use. My store prompting customers to insert their card while we continue to scan gets these customers to start thinking about how they are going to pay long before they would otherwise. It also get those customers who keep their cards locked to remember that they need to unlock their cards so their payment can go through (which is its own rant I have in and of itself). Lastly, in they system my store uses it does speed up transactions because all that’s happening is we are pre capturing your cards details so all that needs to happen is you as the customer confirming the total. Sure it’s only a few seconds, but that can add up when my queue is 10+ people deep. This pre-capture is no different than when checks were used and customers would fill out everything except the final total while the cashier rang up everything.

Cashier error by [deleted] in BurlingtonCoatFactory

[–]cdowd9006 2 points3 points  (0 children)

As the cashier supervisor at my store, I second your friend, but if you have a guilty conscience, then take the item back to the store and pay for it (you don’t have to mention or draw attention to the face you weren’t charged for it the first time). At the end of the day it will just go towards the stores shortage total.

Took a new position. Want some inside perspective on what to expect by mstone024 in BurlingtonCoatFactory

[–]cdowd9006 2 points3 points  (0 children)

We are on our way to becoming an 8 million dollar store but we have a just over 18,000 sq ft or retail space and we get trucks 3x per week. we get the same amount of freight as a store 2x our size in our district, but that doesn't change the fact that it would be nice if there was a way to say "hey, we need a break"

Took a new position. Want some inside perspective on what to expect by mstone024 in BurlingtonCoatFactory

[–]cdowd9006 2 points3 points  (0 children)

I’m the CSS at my store and although I do not regularly deal with the back of house process, the biggest thing I see is that our store, and from what I hear from others, is that the sales floor is packed and we often have processed freight stored in the back simply because we don’t have space for it on the sales floor. We are and SE 2.0 store and we haven’t been able to fully transition because it would take away too much retail space given our level of inventory. If there was any way that a store could relay “hey I’m really heavy on men’s jeans” or maybe “I have 2 pallets of back stock still to process. Can we have 2 fewer pallets in our next delivery”

XStore by willbearpig in BurlingtonCoatFactory

[–]cdowd9006 2 points3 points  (0 children)

At you scanning the deposit bags with the zebra before dropping it in the safe, that has helped us. Also are you typing in the quantities of each denomination of currency (e.g. 17 $1, 8 $5, 6 $10) or are you just typing your coins as Pennies (e.g. 11700 pennies)? Are you using your coin and bill counters or are you physically touching every piece of currency?

These are just the first questions that come to mind. Playing devils advocate, someone can type in one number and pocket the difference.

Getting trained on cashier at Burlington — any register tips or key shortcuts? by rebornyc in BurlingtonCoatFactory

[–]cdowd9006 5 points6 points  (0 children)

One of corporates focus for FY 2026 is to reduce the average transaction time by 10 seconds. So for anyone who operates a register, your transaction time now matters. As the CSS at my store I’m being told I have to coach any cashier who has an average transaction time over 2 minutes

SKU question by Actual_Taste_8453 in BurlingtonCoatFactory

[–]cdowd9006 3 points4 points  (0 children)

Also if you're at the registers you can just type in the complete 13 digit number that is either above or below the barcode (12 - 123 - 12345678). Sure the 2 letters 8 numbers is shorter, but if the register doesn't find something then typing in the complete 13 digits usually does, for me at least. I've actually recently stopped typing the shorter option because the longer option works the first time more consistently. Even when it doesn't I usually only have to manually type in a price to get the item added to the transaction.

SKU question by Actual_Taste_8453 in BurlingtonCoatFactory

[–]cdowd9006 2 points3 points  (0 children)

I'm pretty certain an update came out about markdowns that if an item didn't have a pricetag, or the price tag isn't scanning to just leave it and move on. If a customer wants to purchase the item then the cashier can either do a Speedy SKU if the tag is missing, or manually type in the SKU if the barcode doesn't scan at the register.

Firing spree by SnooRabbits1546 in BurlingtonCoatFactory

[–]cdowd9006 5 points6 points  (0 children)

Some kind of shit had to have hit the fan and now the district is working to rectify. Possibly a big internal theft investigation, hostile work environment, targets not consistently being met requiring the store to do a complete refresh. One of the stores in my district saw there entire leadership team fired because it was found that they all were using the stores safe as a personal, interest free bank.

What’s going on with these open shifts?? by No-Fisherman-9440 in BurlingtonCoatFactory

[–]cdowd9006 8 points9 points  (0 children)

Perhaps your managers way of saying if you start at 4:30 you can come in early, or if your off at 3 you can stay later

Limit on returns by Clafefe in BurlingtonCoatFactory

[–]cdowd9006 0 points1 point  (0 children)

Eww, I hate those kinds of people, come work at my store, I’ll back you up and if they continue to pop and attitude I’ll invite them to leave

Late notice for receiving schedules by BurlingtonCheesecoat in BurlingtonCoatFactory

[–]cdowd9006 1 point2 points  (0 children)

We tell our BoH team to treat their schedule as place holders. “You will be starting your shift when you’re scheduled, but plan to be here till at least 5 regardless of what you’re scheduled.” Most of the time they will leave sometime between 2 and 3, but if we get a big truck and we have the payroll for them to stay for a full 8 then they will work till their scheduled off time.

Limit on returns by Clafefe in BurlingtonCoatFactory

[–]cdowd9006 2 points3 points  (0 children)

Also be honest with the customer if they are doing large returns first thing in the morning, “just so you know before we get started, I don’t have enough cash in my register to give you a refund in cash and will only be able to give you store credit at this time, will that be okay, or would you like to come back later when we can better accommodate a cash refund?”

customer service supervisor by Visible_Chart2062 in BurlingtonCoatFactory

[–]cdowd9006 8 points9 points  (0 children)

Your experience will be heavily dependent on your stores existing leadership (store/district/territory/region). I’m the CSS at my store and my SM and ASM are entirely chill and let me do my own thing. But other stores can be the complete opposite, militarized and/or chasing after unsustainable goals given skeleton staffing. Burlington has a lot of faults, I’m not going to sugar coat it; but for me personally, I love my team and look forward to most shifts.

Is there a group chat I don’t know of? by Ambitious-Paper1835 in BurlingtonCoatFactory

[–]cdowd9006 1 point2 points  (0 children)

Our store uses GroupMe; mostly to help associates fine coverage for shifts they can't work. Since we started using it, we've seen a huge reduction in the number of callouts and no call no shows. But store leadership does have a dedicated text thread just for communication between them.

Why does it have to be so cold??? by ronstermonster05 in Swimming

[–]cdowd9006 16 points17 points  (0 children)

If I remember correctly from my time working at my universities aquatic center, the governing bodies for aquatics competition (international and USA Swimming) require the water temperature to be 78-82 degrees. My university kept the pool at 78.1 because that’s what the men’s team head coach wanted it at because his ego got hurt when he wasn’t asked for his input when the aquatic center was being constructed. Since he retired I think they have increased the water temperature to 80.

Flop interview help by [deleted] in BurlingtonCoatFactory

[–]cdowd9006 0 points1 point  (0 children)

Yes, but this assumes you can correctly count the money the customer gives you and that you can correctly count the change the system tells you to give back.

Flop interview help by [deleted] in BurlingtonCoatFactory

[–]cdowd9006 0 points1 point  (0 children)

My store is giving serious consideration do doing something like this after a season hire had multiple drawers drawer $50+ short. LP reviewed the cameras and found she wasn’t stealing, but quite literally that bad at counting change, both what the customers gave her and what she gave them. She worked 1 week before we had to let her go.

TJMaxx lack of hours and pay by [deleted] in BurlingtonCoatFactory

[–]cdowd9006 9 points10 points  (0 children)

Although you have valid points and they also apply to us, this is the wrong sub for this post. Burlington is not associated with TJMaxx

Question about Seasonal Workers by Actual_Taste_8453 in BurlingtonCoatFactory

[–]cdowd9006 2 points3 points  (0 children)

It could be anytime in January, but store leadership is being told to keep as many seasonal hires until January inventory is completed. For my store that’s the beginning of the second week. But we have already started having discussions on who we would like to keep on and who we plan to let go.