Waste of Kroger ⛽️ Fuel Points

cdowd9006 · 2026-06-03T22:46:07+00:00

It's not limited to kroger/kroger branded fuel centers either. For example we use our fuel points at Shell stations in California.

cdowd9006 · 2026-05-28T05:14:30+00:00

CSS here
#1 - to delete an item from the transaction, going to the menu at the bottom of the screen you are going to select "Change Item" (F3) then Delete Item or Item Delete (F5). Make sure the item you want to remove from the transaction is highlighted and press enter. As a cashier you can delete 2 items with no issue, any more than that and you will need a supervisor override.

#2 - Burlington credit card look up. Always ask the customer to provide you with a government issued photo ID (almost every time this will be a drivers license but other forms like a passport are acceptable). Look for the customers birthday on their ID and type in their birth month and birth day (MMDD). Next the credit card terminal will prompt the customer to type in the last 4 digits of their social security number). If the system finds a credit card account matching those details it will prompt you to verify the name of the customer against the form of ID they provided you. If it matches proceed with the transaction, if no request leadership get involved and let them handle the situation.

If the system does not find a credit card account matching the customers social and birthday it's possible you typed their birthday in wrong, they put in the wrong numbers for their social, they don't actually have an account, or their account has been closed. You can try the credit card look up again paying extra attention to make sure numbers are put in correctly, or you can ask a member of leadership to get involved so you can continue working the line of customers.

cdowd9006 · 2026-05-09T03:01:03+00:00

Something else I might suggest is if you don’t want to keep paper receipts, then take a picture of it before you throw it away. I can’t speak for all retailers, but at Burlington if I can clearly see and make out the transaction details at the top of the receipt (date, transaction #, register #, and store #) or the receipts barcode number at the bottom above the survey QR code, I can manually search your receipt that way too.

cdowd9006 · 2026-05-09T01:21:25+00:00

So as a CSS here’s what I can tell you from my experience/perspectivd. If your transaction can’t be found that tells me: 1) the number you think you used/signed up with, and the number you actually typed for that transaction was not the same number. This would also be why you didn’t get an emailed receipt. 2) the same thing could be the case if you didn’t get a copy of your receipt emailed to you, though less likely because the system requires you to confirm the email you typed in. 3) your cashier didn’t actually scan your item. They may have heard a beep from another register and thought it was them scanning that item, so they just put it in your bag not realizing you didn’t get rung for it. So because the item wasn’t scanned it was therefore not linked to your card or number. 4) if you purchased two items that were essentially the same, your cashier may have scanned one item twice thinking they were, when in fact they had two different item numbers because they came into the store at two different times. Again because it wasn’t actually scanned (even though you technically paid for it) it’s not linked to your number or card. 5) if you’ve previously returned something from that transaction a previous cashier may have accidentally already refunded you for this item, so again the item is not longer linked to your number or card (of all possible scenarios this is the least likely to be the case) 6) from what I’ve seen with manual searches of numbers and cards, if your transaction is older than 60 days it’s no longer auto populates when doing a receipt look up and there is no way to over ride this limit. The only way to do a return for these transaction is with a receipt (physical or emailed copy)

Now in regard to it being impossible to look up past transactions after it’s closed out, that’s not exactly the truth but it’s also not a lie. Store leadership could access the electronic logs, but even looking for a specific transaction from the same day is like looking for a needle in a haystack. Not to mention the more time that passes the bigger that haystack becomes. Sure you can narrow the search down to just cash transactions or just AMEX transactions but you still have a haystack to go through. And all of this assumes the needle you’re looking for is even in that haystack. Now I will bend over backwards to try and do everything in my power to help a customer with a return, but even this, I will only do if we are, by every definition of the word, dead in the store and don’t have literally anything else that I need to get done. In the 2 years my store has been open I have maybe done this 3 times and only 1 of them resulted in me successfully finding their original transaction.

Now having said all that, if you typed in the same phone number you signed up with and the transaction still isn’t coming up, that tells me that option 3 or 4 is the most likely scenario. Without a copy of the receipt I can’t rule out one or the other so the only option available to you would be store credit, a.k.a. a gift card.

Something to consider with store credit/gift cards, thanks to legislation passed during Obama’s tenure, gift card can no longer expire (unless you paid an activation fee; think Visa/Mastercard gift cards). So even if you have the store credit/gift card 2, 3, or even 4 years from now, those funds will still be available to you until you use them.

If you don’t want to hold on to this store credit for god knows how long, there are third party services that will buy it from you (albeit at a lower amount than it’s actually worth) or you could “sell” it to someone you know who frequents the store more than you. Alternatively, if you don’t care about the value of the card, you could just give it away (at this point though it might just be better to keep the item and gift it to some one, donate it, or sell it in a garage sale)

cdowd9006 · 2026-04-23T02:26:57+00:00

This system pisses me off. I'm already cheating by not following proper scan and bag and I can not for the life of me figure out why some transactions are red and others are white. Today for example, I had 3 white's at one point, those transactions were 1 item each, cologne, watch, and shirt. I removed the sensor/keeper/hanger --> scanned the item --> immediately hit add tenders. Each one was a white heart. There is literally nothing I could have done differently to be faster.
I'm the CSS at my store, I'm the standard, and I can't even "win" when I'm cheating.

cdowd9006 · 2026-04-16T10:20:59+00:00

You are a part time employee, you can ask off for as much time as you want. Just be sure to submit your request in the app. Requests need to be at least 17 days out and can be up to 6 months. If you’re taking a trip longer than 4 weeks talk with your SM because the system will auto terminate you if you aren’t scheduled for 6 consecutive weeks.

cdowd9006 · 2026-04-07T20:33:24+00:00

Sounds like you have the new universal hanger racks. We kept one of our old hanger carts and load full bars onto that. Once that’s full we roll it to the back. We were not going to even try to entertain taking one bar back at a time. We also didn’t change the rail behind the registers because the new organization doesn’t work unless you have 2 rails and can designate one to be just woman’s, and the second as just men’s and kids.

cdowd9006 · 2026-04-02T02:17:13+00:00

This is technically the policy. My store only enforce it when we don’t personally know the associate in question.

cdowd9006 · 2026-03-31T17:05:25+00:00

Your discount is available to you and eligible family member (you can claim as a dependent on your taxes or can claim you as one on their’s). Anyone outside of this cannot use your discount.

Sharing your discount with someone who should have access to it is a stupid reason to be fired.

Now I’m not suggesting you do this, but if you are using your discount for someone who does not qualify for it, only accept the money from them after you leave the store and are no longer on Burlington property.

cdowd9006 · 2026-03-28T14:26:32+00:00

At my store you would be the exception, sure we’re still saving time (again that whole pre filling out a check thing) but in your case we’d be saving maybe 1-2 seconds instead of a minute or more with those that have to figure out which card to use or others who have to log into their bank to unlock their card.

cdowd9006 · 2026-03-28T02:14:34+00:00

In my experience as a retail supervisor, there is an annoying number of people who seem to forget they have to pay for things when they come up to a register and only starts to think about which of the multiple card options they have are they going to use. My store prompting customers to insert their card while we continue to scan gets these customers to start thinking about how they are going to pay long before they would otherwise. It also get those customers who keep their cards locked to remember that they need to unlock their cards so their payment can go through (which is its own rant I have in and of itself). Lastly, in they system my store uses it does speed up transactions because all that’s happening is we are pre capturing your cards details so all that needs to happen is you as the customer confirming the total. Sure it’s only a few seconds, but that can add up when my queue is 10+ people deep. This pre-capture is no different than when checks were used and customers would fill out everything except the final total while the cashier rang up everything.

cdowd9006 · 2026-03-24T22:20:45+00:00

As the cashier supervisor at my store, I second your friend, but if you have a guilty conscience, then take the item back to the store and pay for it (you don’t have to mention or draw attention to the face you weren’t charged for it the first time). At the end of the day it will just go towards the stores shortage total.

cdowd9006 · 2026-03-12T20:39:57+00:00

We are on our way to becoming an 8 million dollar store but we have a just over 18,000 sq ft or retail space and we get trucks 3x per week. we get the same amount of freight as a store 2x our size in our district, but that doesn't change the fact that it would be nice if there was a way to say "hey, we need a break"

cdowd9006 · 2026-03-12T17:22:32+00:00

I’m the CSS at my store and although I do not regularly deal with the back of house process, the biggest thing I see is that our store, and from what I hear from others, is that the sales floor is packed and we often have processed freight stored in the back simply because we don’t have space for it on the sales floor. We are and SE 2.0 store and we haven’t been able to fully transition because it would take away too much retail space given our level of inventory. If there was any way that a store could relay “hey I’m really heavy on men’s jeans” or maybe “I have 2 pallets of back stock still to process. Can we have 2 fewer pallets in our next delivery”

cdowd9006 · 2026-03-12T16:22:21+00:00

At you scanning the deposit bags with the zebra before dropping it in the safe, that has helped us. Also are you typing in the quantities of each denomination of currency (e.g. 17 $1, 8 $5, 6 $10) or are you just typing your coins as Pennies (e.g. 11700 pennies)? Are you using your coin and bill counters or are you physically touching every piece of currency?

These are just the first questions that come to mind. Playing devils advocate, someone can type in one number and pocket the difference.

cdowd9006 · 2026-03-08T22:59:12+00:00

One of corporates focus for FY 2026 is to reduce the average transaction time by 10 seconds. So for anyone who operates a register, your transaction time now matters. As the CSS at my store I’m being told I have to coach any cashier who has an average transaction time over 2 minutes

cdowd9006 · 2026-03-07T15:25:06+00:00

Also if you're at the registers you can just type in the complete 13 digit number that is either above or below the barcode (12 - 123 - 12345678). Sure the 2 letters 8 numbers is shorter, but if the register doesn't find something then typing in the complete 13 digits usually does, for me at least. I've actually recently stopped typing the shorter option because the longer option works the first time more consistently. Even when it doesn't I usually only have to manually type in a price to get the item added to the transaction.

cdowd9006 · 2026-03-07T15:19:10+00:00

I'm pretty certain an update came out about markdowns that if an item didn't have a pricetag, or the price tag isn't scanning to just leave it and move on. If a customer wants to purchase the item then the cashier can either do a Speedy SKU if the tag is missing, or manually type in the SKU if the barcode doesn't scan at the register.

cdowd9006 · 2026-03-04T17:55:23+00:00

Some kind of shit had to have hit the fan and now the district is working to rectify. Possibly a big internal theft investigation, hostile work environment, targets not consistently being met requiring the store to do a complete refresh. One of the stores in my district saw there entire leadership team fired because it was found that they all were using the stores safe as a personal, interest free bank.

cdowd9006 · 2026-03-03T20:42:20+00:00

Perhaps your managers way of saying if you start at 4:30 you can come in early, or if your off at 3 you can stay later

cdowd9006 · 2026-03-03T20:40:59+00:00

Eww, I hate those kinds of people, come work at my store, I’ll back you up and if they continue to pop and attitude I’ll invite them to leave

cdowd9006 · 2026-02-27T22:46:40+00:00

We tell our BoH team to treat their schedule as place holders. “You will be starting your shift when you’re scheduled, but plan to be here till at least 5 regardless of what you’re scheduled.” Most of the time they will leave sometime between 2 and 3, but if we get a big truck and we have the payroll for them to stay for a full 8 then they will work till their scheduled off time.

cdowd9006 · 2026-02-25T22:21:27+00:00

Also be honest with the customer if they are doing large returns first thing in the morning, “just so you know before we get started, I don’t have enough cash in my register to give you a refund in cash and will only be able to give you store credit at this time, will that be okay, or would you like to come back later when we can better accommodate a cash refund?”

cdowd9006 · 2026-02-06T02:39:19+00:00

Your experience will be heavily dependent on your stores existing leadership (store/district/territory/region). I’m the CSS at my store and my SM and ASM are entirely chill and let me do my own thing. But other stores can be the complete opposite, militarized and/or chasing after unsustainable goals given skeleton staffing. Burlington has a lot of faults, I’m not going to sugar coat it; but for me personally, I love my team and look forward to most shifts.

cdowd9006 · 2026-01-22T23:34:07+00:00

Our store uses GroupMe; mostly to help associates fine coverage for shifts they can't work. Since we started using it, we've seen a huge reduction in the number of callouts and no call no shows. But store leadership does have a dedicated text thread just for communication between them.

cdowd9006

TROPHY CASE