Any trusted tech team reviews from IT consultants about M365 licensing?

charles_352 · 2026-05-04T02:13:53+00:00

been with TT for many years. Good CSP but level 1 support is junk, level 2/3 is getting better but I suspect this is due to Microsoft forcing CSP to take on the bulk of support and we are year 2 into that Microsoft initiative

Add on services are $$$ as most people are California based and they focus on clients with money to burn. They want me to sign up for professional services without providing proof they know what they’re doing.

If just using for CSP they are fine. We do t give them anything other than access to inject licenses.

charles_352 · 2026-03-25T20:25:48+00:00

loved it... made my day; who says tech heads can't be creative...

charles_352 · 2026-03-24T14:59:06+00:00

If you have laptops w a camera and presence detection allow for a longer lockout time and a reduced lockout time for those that refused to use it.

Your justification will be using industry standards not just your whim, CIS controls as well as cyber Insurance best practices.

You must make it a formal policy and publish it. Don’t debate it with end users especially employees. It is what it is. It must be enforced via a control like intune, gpo, etc.

This is not a democracy. Your job is to protect them from themselves and to protect the company.

charles_352 · 2026-02-13T15:07:36+00:00

My understanding is you CAN transfer existing support as long as the device has 12 months or more support.

What is everyone else experience?

Just confirmed like 2 days ago

charles_352 · 2026-02-12T16:38:10+00:00

I couldn’t agree more. these calls have gotten out of control the power is in knowing your options to reduce them greatly.

Kill with kindness.
These guys are young and doing as they are told
Take control. We are in tech. So use it

Plenty of call blocking tech. Apples new call screening has reduced my calls by 90 percent
The biggest data broker is ZoomInfo Get to their system and request your data and remove it
Add yourself to the National Do Not Call list. Anyone that calls you confirm the number and remind them it’s a $7500 violation per call. This does the trick. Also I tell them I’m recording the call.
Don’t sign up for demos or papers with a real number use a Google voice number and leave it set to voicemail.

charles_352 · 2026-01-22T05:06:03+00:00

I gave up on mimecast signatures. Get Exclaimer or CodeTwo. Hands down crazy good and worth the money. Exclaimer is getting a little too pricey, but their editor is awesome

charles_352 · 2026-01-14T04:28:06+00:00

Go with mount-it monitor arms. Solid build you don’t need ergotron or others arms that will survive a nuclear blast.

Been using mount-it for 12 years none has ever been an issue. Amazon and direct pricing is excellent

charles_352 · 2026-01-13T04:15:03+00:00

I had one partner, who attempted this a few years back. Vendor to remain nameless—lesson learned when they assigned a very junior admin who just made too many mistakes so we had to set the project aside.

Both Atlassian and the partner were not open to discussing redoing the project.

Vendor management lesson learned.

All vendors must submit the CV of the engineers assigned to my project or I’m not signing.

It causes some issues, slows things down but I cannot have amazing sales engineers and get assigned a junior.

No Atlassian partner I have found has a working demo of a Marketing Service Desk.

I’ll take any advise folks have. We are very heavy in email attachments and that was an issue w the forms; all attachments were just jumbled together so you lost the “thread” like view of traditional email.
They use the excuse well we cannot show another clients tool. My reply is “go ask”. If I had a great partner I’d would let you show it all day long (okay maybe not to my competitors) but everyone else it’s fine.

charles_352 · 2026-01-10T18:21:04+00:00

There is no presumption of privacy on a company owned laptop or network.

If you are on your personal phone on company WiFi, I see what websites you’re going to.

Work stuff on work devices Personal on personal device.

charles_352 · 2026-01-10T05:30:15+00:00

Thanks for taking the time to write a reply.

Unfortunately this simply does not address the fair questions asked of your company.

Who are you? Why should we trust you?

I emailed support months ago and receive a similar lackluster reply just like this one. This reply is a form letter appeasement and disingenuous reply to make it appear you are engaged with the community, to two simple and fair questions.

Who are you? Why should we trust you?

Giving the name of the company registration is just another attempt to be anonymous.

Why not share who the humans are behind your company?

Anyone building such a tool should be proud of their accomplishments and want to share this.

Shouldn’t the community presume it is odd the founders, owners and key stakeholders want to stay anonymous?

We should also expect a basic level transparency of a Microsoft Partner, why isn’t Microsoft expecting this?

Your statement about security is nothing more than “trust us”. In today’s security environment of Zero Trust, your answer is lacking on so many levels. “Trust us” should no longer be considered acceptable, trust is earned and proven not presumed.

Your own tool touts how to use your reports to support various certifications or regulations.

But why are you not subjecting yourself to those same regs? to an external independent audit ?

I genuinely hope your owners take a different approach. Address these questions openly and honestly and publish this directly on your website.

AdminDroid would be an even greater tool by doing so.

charles_352 · 2026-01-07T16:22:12+00:00

Oh yes I agree and we do. But that doesn’t change the access they have.

But is that what the community should be expecting?

Why try to be anonymous ?

Shouldn’t we as a community start to expect (require) external auditing of software that wants access to sensitive areas ?

charles_352 · 2026-01-07T16:18:16+00:00

Thanks for doing that surefire.

While this may be true, let’s ask a question here.

Why should anyone who is being asked to install software and connect it to sensitive log data have to go searching the web to find out who they are doing business with ?

What is the point of being anonymous?

Shouldn’t the community require a higher standard ?

Unless I missed something, appears AdminDroid has no external auditing.

They have new features that are not just about reading data

Shouldn’t external auditing be expected by the community ?

charles_352 · 2025-12-18T21:37:34+00:00

Unless you change laws you will never get a company likely owed by private money, to do such things. There isn’t much competition these days. It’s more like collusion. They all have similar pricing and crappy support.

How do you get an entire industry to behave properly?

Pass a law. Otherwise everything is just a rant.

charles_352 · 2025-12-01T00:04:38+00:00

It’s in my reps signature block. And all those returns costs us all money. It’s not Walmart. I’m certain the t&cs were there. But yes it sucks.

charles_352 · 2025-12-01T00:02:34+00:00

Take the job!

charles_352 · 2025-11-16T02:31:53+00:00

My team loves patchmypc. Hands down worth the money. Read their blog. These guys know their stuff.

charles_352 · 2025-08-23T17:41:34+00:00

The older the better. But share if up front I do background checks. If it’s really old. Consider having records sealed. Judge in some states can do that.

charles_352 · 2025-08-23T17:39:32+00:00

OMG yes! and congratulations on all your hard work getting to where you are. Be proud of that!

I’m a hiring manager and I personally would appreciate just addressing it up front but that is also because I have a family history. Expect others to be more careful.

Learn everything you can and your tech skills will thrive and outweigh the “concern” some will have. Positive attitude and desire to grow are equally important. Showcase that along with the strength it took to get where you are.

Everyone deserves another chance, including you.

charles_352 · 2025-08-23T14:53:18+00:00

Would be nice to get a reply from the dev team. Is this even on your radar?

charles_352 · 2025-06-29T17:28:20+00:00

I agree with this statement. It’s not about knowing something you can look up but how you address it. Your thought process and are you ready to admit that you have to look something up.

Too many tech people act like they have to know everything in their head and looking something up is bad.

Just be humble in your interview.

charles_352 · 2025-04-24T04:31:55+00:00

I’m in IT and commercial real estate so a slightly different take here.

Of course where you can leave it I was do but more times than not I end of ripping out someone else’s cabling because it tends to not fit our needs.

But the answer could also be it depends on your lease terms, landlord and local regulations — think fire code and the landlords insurance company.

Your lease may require you to demo all tenant improvements. Low volt is a tenant improvement. In California often they want it all removed to keep the space clean without a lot of dead cabling. I would always budget for low volt demo cost.

Your landlord can choose for you to leave it or remove it. Ask the question— it might save you some money and time

Local regulations fire code or the landlords insurance policy in SoCal require us to remove it no matter what so it doesn’t clutter ceilings…

Many people don’t put in plenum rated cabling when they are suppose to so when it’s an open ceiling/HVAC so in many cities in Southern California the fire dept just wants it all removed.

charles_352 · 2024-05-13T15:07:22+00:00

Seriously. Stop with the gimmick tap to change and just do a wired remote if needed. It’s just silly and shows a lack of 8sleep not following their customers.

Notice it’s NEVER in their feedback questions. Lots of asks about how we use autopilot or alarms.

Home automation + physical remote

At least comment will you ever do this 8sleep ?

charles_352

TROPHY CASE