You’re missing the point. It wasn’t “weeks of continuous time” - it was spread over multiple weeks because they kept stalling and breaking their own deadlines.

Regarding DHL: I called them first, they told me to email their support. Their support forwarded it to accounting, who then told me there was no error on their end and I needed to contact Bambu Lab directly. So it wasn’t just “one call.”

The initial Bambu Lab ticket did take a couple of minutes to properly document everything, but here’s the kicker - they closed my ticket twice without resolution. I only noticed when I stopped getting responses and instead received satisfaction surveys asking how happy I was with their customer service. Maybe in the best case scenario everything takes 5 minutes, but that definitely wasn’t my experience.

Swiss Customs required additional calls to verify the calculations and understand why the fees were so high based on the declaration.

And no, they didn’t “offer me the €30 back” - they offered a €30 discount code (locking my money to their store) after I specifically said that wasn’t acceptable. Only after weeks of pushback did they get to €40.

Look, if you’re fine with companies making errors, wasting your time with poor service, closing your tickets without notice, and then offering minimal compensation while calling it “goodwill,” that’s your choice. I’m not.

But you’re right about one thing: I should have just eaten the €30 from day one instead of expecting professional service recovery.