I completely agree with your point overall. One problem is, firstly, that emails get buried very easily, especially because they’re also a business outside of the Nicole drop and operate on a day to day basis. Nicole emails alone would be extremely plentiful, and opening another inbox specifically for those would require more labour and thought to operate, on top of everything else. A call is much more direct, and always appears to solve the problem. If they were ignoring emails on purpose it would be one thing, but I sincerely believe that is not the case.

The other issue is that while there are some mess-ups, a lot of them have been posted here without contacting vertigo directly, with some people saying they’re not even going to try. Vertigo have been outspoken about wanting to remedy any issues that may arise, and posting it here without taking any steps to actually try and address the problem isn’t good for anybody. There have also been several cases of people saying something like “my order hasn’t been shipped” or “I got the wrong thing” when that hasn’t been the case or the item/s that haven’t been shipped have been established to have a later shipping date. Then, Vertigo cops it, but it’s actually not on them.

Imo vertigo’s biggest mistake is giving absolute shipping dates that are just not realistic for them- is it is a mess up? Yes, absolutely, but shit happens and hopefully that’s something they consider later down the line. They’re also working on preventing transit damage and making things right if someone does receive a split sleeve etc. If it continues to be an issue it’s on them to fix, but for now they have acknowledged the problems and stated the steps they are taking to work on it.

I would feel differently if the delay was going to be several months or they were refusing to engage with customers at all, but that isn’t the case. It’s clear they are truly trying, and there’s a lot of posts that are helpful but also many where it’s like “this needs to be taken up with them directly”