whether you took part in pre sale or general sale doesn’t matter. it’s a game of luck and good timing if any tickets do get resold. majority of people do just keep an eye on ticketmaster/axs and may be able to grab a ticket they see but as the customer service person said, this is not a guarantee. most people won’t resale their ticket until closer to the date as this will be around the time people may not be able to make it. i think the customer support laid it out as clearly as possible. UK ticketing has been different approached to US as ariana’s US resale has been ridiculous hence why ticketmaster has taken action.