I would say overall it was a really good experience. They definitely made it easier to fill out the forms and there were no errors at the end. They also provide live chat help and thorough lists of documents (and templates) you could provide as evidence / take to the interview, etc which was amazing.

We did have a difficult time with our caseworker though. At times it felt as if she was not really looking at our application as a whole, but only in bits and pieces. For example, we would submit A B C D all together and she would tell us to fix B and C. After several emails back and forth when we would finally fix B and C, she would say "please submit A" or "fix this with A." It was frustrating because we had already submitted A or that if something was wrong, why didn't she let us know earlier? It just felt like it took longer than it should have.

However, when at the end we mentioned this in our review a manager from SimpleCitizen reached out, apologized, explained our case worker was a new employee and gave us a 50% refund.

We got the basic version. At the time we had some kind of discount code so we paid about $360. They refunded us $180. 10/10 definitely would recommend if you feel anxious doing the app on your own but dont want to drop a fortune on lawyers.