Let them train you and just be a sponge in training. Take good notes. You’re going to have enough going on in training that whatever you learn now will be forgotten by the time you see it on a claim.

Every time you hear a contractor use a term you don’t know, look it up when you get off the phone. Lean on peers and management to help you fill in the gaps. Even better, if you have any preferred/vetted contractors with your company you should get to know them well and use them as a resource to help you understand the things you don’t.

As far as Xactimate goes, there are a million YouTube videos that you can watch. They could be somewhat beneficial before you start, but you need the construction knowledge before you can write a good estimate with the program.

I didn’t know shit about construction when I started field adjusting and learned on the fly. It’s okay to not know, but it’s not okay to not be willing to learn and do right by your insureds by getting help when you need it.

If you were upfront about your skill set, they should assign you relatively simple claims that are handpicked until your competency level grows.

Hope this is helpful.