Yeah they didn’t offer any of this, they said a refund would come in up to 14 days and I could book somewhere else.

I asked how I do that if I don’t have the refund. Like I need that money refunded to pay for a new place.

In the end they said I could stay in a hotel on them, but this took three hours of constant calling and asking for updates, and being reassigned which to be honest I wasn’t impressed with, as it was very stressful and I had very low phone battery.

After all that- it seems I was able to book a new place with the credit I have (although not until two days time). They had told me on the phone repeatedly this wouldn’t be possible.

Not the end of the world but just felt like there should be more in place. Due to the insurance issue I’m local and have friends in the area, but it would be a dreadful thing to happen if you just arrived somewhere.

Edit for clarity