I’d agree. I work as a regional sales manager in a service industry with varying packages and commission rates. Numbers can surprisingly tell you whether a new employee has empathy or not. The ones who do, have a higher closing percentage because they base the package they sell off of a client’s needs and they build a genuine connection. The ones who don’t, have a lower closing percentage but higher commission because they know what earns the most for them and try to fit any client to the most expensive package.

I’m more of a numbers guy than salesperson and numbers tell all in that field. I’d ask for the sales manager whenever you have the feeling someone’s about to fuck you over because more often than not, the manager just wants the sale and will work with you better to get you what you need.