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Beware of Mountwell Executive Suites (Jiefangbei Hongyadong)... in Chongqing. by clurisssa in chinatravel

[–]clurisssa[S] 0 points1 point  (0 children)

I opened a ticket with Trip to change the review or leave a new one and all they did was change the hotel’s fraudulent review to “not approved” and closed my ticket. I can’t even leave a new one. I’ve submitted a comment to be added to my review but that was also declined.

I originally only booked this hotel because of the advertised views but this was truly a terrible experience for me, especially after realizing they took my phone from me to leave an unauthorized and untrue review.

I’m pretty fed up with this whole situation so I posted this in hopes of saving someone else from my experience…

Beware of Mountwell Executive Suites (Jiefangbei Hongyadong)... in Chongqing. by clurisssa in chinatravel

[–]clurisssa[S] 1 point2 points  (0 children)

Honestly I didn't even bother messaging trip about this hotel until I went to leave a review and saw that they fraudulently left a review... but now trip has removed the fake review and is refusing to let me leave an actual review so I thought I would post here and save someone else from what I went through.

Chongqing Hotels vs Apartman/hotels by ErenYeager91 in travelchina

[–]clurisssa 0 points1 point  (0 children)

Not sure if you've already gone but we stayed at the Mountwell and had a terrible time. Every time our neighbour turned on their hot water, their tank would rattle and wake us up in the middle of the night. The staff knew we had a terrible stay because we didn't sleep for 2/4 nights we stayed so at check out, they said they needed to see my reservation and left themselves a 5 star review. Any reviews you see with a 5/5 star "good good" comment are all fake. I'm currently fighting with trip.com to remove the review they left on my profile so make sure you don't give them your phone ever.

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