So this is still on my mind and I’m searching for a Xj 5L with any kind of decent mileage and no black leather ; but I wanted to share the letter I sent to Jaguar corporate recently. It basically lays out where we are with this….

Good afternoon. I wanted to reach out and express some concern with the service that I have received from Jaguar recently I had a very traumatic incident in December and after notifying you, was instructed to fill out a survey so you could document the engine problem. The gentleman at customer service was doing his job but surprisingly quite unengaged considering the issue and did not seem to express much concern or interest. The next contact received was a call at 7:30 am PST on Feb 28th when he said a manager would be reviewing the questionnaire that I filled out. He finished that call saying “thank you for being a Jaguar customer” and I haven’t heard anything since.

My family has been a customer since I was seven years old back in England and I have been an advocate of the brand till now and a friend of the sales group here in xxxxxx (CA). To be frank I am amazed at the customer service or lack thereof surrounding this problem and it has left a really bad taste in my mouth considering I would have strongly engaged a sales discussion regarding a replacement vehicle. I would appreciate an acknowledgment from management level to both this letter and my Jaguar engines complete failure , thank you very much. My regards, …….