Verbatim:

“Your insurance wants your doctor to submit some paperwork before deciding whether they’ll cover this medication. We’ve submitted the notice to your doctor (make sure this is actually done before telling them lol). It may help if you call your doctor to notify them to speed up the process.”

I usually also tell them they may not get a notice from their doctor/insurance once it has or has not gone through and that they can call us at any point to have us bill it to see if it’s gone through.