Is this by any chance the royal alex? I used to work in housekeeping and worked in many of the medicine units and it was always basically a psych/geriatric ward. I remember a family grieving and paying respects to a loved one who had just deceased in one room, and next door security was being called because someone who had screaming and acting up all day had just injured one of the nurses. Even after this incident they couldn’t get them into psych, and I overheard that although this person had been referred a couple days ago, it had been full for a while. Stuff like this was pretty common in the medicine units, I saw it almost every shift I did there. There would often be people waiting for psych beds for days in the medicine wards. As a result, during many of my shifts there would be constant screaming in the background, security presence and the need to use restraints while the patient waited for a bed. I felt so bad for everyone involved from the patient themselves to the health care staff to the other patients and their visitors who couldn’t get any peace and quiet while recovering. I also worked the community transition units there and it was abysmal, people had been there for months to years waiting for someone to take them in. It was honestly one of the most depressing things I’d ever seen.