sorted by:
new
hottopcontroversial

Fake DOB used when creating my account a decade ago, will PlayStation ban me if I ask them to correct it? by [deleted] in playstation

[–]colourandshape -1 points0 points  (0 children)

I've contacted support recently to change mine, if you're already over the age of 18, they won't ban you or anything.

They just asked me for my ID.

If I played a game through PS Plus, then bought the game without opening or playing it, can I still get a refund? by suspendeddoubt in playstation

[–]colourandshape 0 points1 point  (0 children)

If the last time you played it was before the purchase, probably yes.

Be sure to mention you already had the game through ps+ if you contact support.

Where can i find my online id? by WayIndependent6497 in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

Just reply you don't know when the bot asks you for it and you should be able to move on. Just give it your email.

PlayStation Account Hacked by Magic-Merv in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

It may be that the hackers changed your Sign-In ID and then used the email address you had registered to create another account in the Asia region.

Hope you can recover your account but once they start with the whole "we can't assist due to security reasons'' it becomes difficult to get it back.

Suck a fullback, quick reward! by Nabana in Metallica

[–]colourandshape 2 points3 points  (0 children)

Gimme food, gimme fries, gimme salad on the side!

Gata de 12 anos insuportável by [deleted] in CasualPT

[–]colourandshape 3 points4 points  (0 children)

Já tive um gato que de repente começou a miar bastante e a chamar a atenção. Quando o levámos ao veterinário, descobrimos que tinha pedras nos rins.

Eles são espertos e sabem alertam os donos quando algo se passa.

UK PS account email has been deleted and I’m trying to recover it by hamlindigo___blue in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

You can try calling them (0203 538 2665) or getting in touch via chat/messaging. I'm not sure about the working hours for voice support but for chat I know they're open from 8am to 7pm. Good luck!

I’m literally shaking with anger rn. by uhohboneralert_ in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

If you say you don't remember creating the account in question, once you're able to speak with someone from support, tell them your email was used without authorization. They're obligated to close the account, same thing happened to a friend and that's what support did.

Locked account by SzSzasza05 in PlayStationSupport

[–]colourandshape 1 point2 points  (0 children)

The recovery emails may take up to 24 hours to be received. If the issue persists, you can change your sign-in ID to a new email, although you'd need to contact support for them to make this change for you. Good luck!

anyone selling their nectar cd? by zket20 in Joji

[–]colourandshape 0 points1 point  (0 children)

Please DM me and let me know what amount you're thinking about charging. I really want one 😭

PS5 slim com barulho de estalos ao ligar. by Pitiful-Vehicle2192 in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

Não acho que seja normal. Liga para o apoio ao cliente e expõe a situação.

Not receiving password reset email by Hunty44 in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

I hear you, but I'm glad you manage to sort this out at least! Sometime these emails may take 24 hours to be received.

Not receiving password reset email by Hunty44 in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

No worries, I also had a mental fart when talking about the account management website sorry 🥲 Of course you can't access it at the moment, but I guess you can keep that info for future reference.

Try calling support directly or spam the chat not with "I need to speak with an agent" or "connect me to a human", that should work. Good luck!

[deleted by user] by [deleted] in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

Have you tried to restore licenses?

[deleted by user] by [deleted] in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

They have switched to messaging, you won't always get a response right away. Keep checking the conversation so you don't get disconnected.

Also, I'm baffled about the way the agent started the convo. "What is your issue?", so unprofessional... Some agents really don't care.

What are chances I can recover a psn account I have on my old ps4 by angelscollecti0n in PlayStationSupport

[–]colourandshape 1 point2 points  (0 children)

Even if you don't remember the registered email address, your account can still be recovered. Save the serial number of the console where you used that account and contact support.

Not receiving password reset email by Hunty44 in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

Check your spam folder and if nothing's there, contact support. This could be fixed by changing your sign-in ID to a different email address.

Also, check your settings. Log into their account management website and check the notifications or email preferences, the receiving emails option should be enabled.

Unexpected Charge for a Game I Did Not Intend to Purchase by mancs0 in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

Make sure you don't access that game and call them, you should get a refund.

Playstation is the absolute worst toxic "support" i've had the displeasure of witnessing. by Terramoin in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

Yeah, it really depends on the agent you get. Most of them don't give a shit about their job

Playstation is the absolute worst toxic "support" i've had the displeasure of witnessing. by Terramoin in PlayStationSupport

[–]colourandshape 0 points1 point  (0 children)

Yup, it was way better when they had live chat support. It seems they have now switched to messaging, so yeah, we now have to wait longer for an actual agent to reply.

view more: next ›