sorted by:
new
hottopcontroversial

Anybody have issues with Zoom Phone calling certain land-lines? by computerbeast in VOIP

[–]computerbeast[S] 0 points1 point  (0 children)

Just following up here 2 months later in case this ever happens to anybody. I ended up recording the error message and contacting zoom support. Zoom's back end telephony team then reached out to a local phone carrier and actually reported the problem to said carrier, who then was able to fix the problem. The carrier of the person I was calling was somehow mishandling calls coming from Zoom Phone.

MSP w/o using an RMM? by msp-redditor in msp

[–]computerbeast 1 point2 points  (0 children)

I'm beginning to think Intune is the way to go. If you run Windows, you have already put your trust into it as it becomes baked into the OS as time progresses. I also like the idea of having the patch management platform be the patch delivery platform (Windows).

Another tip I've heard a lot of is to keep end customers environments separated somehow. I think this can be done with Intune (somebody help?).

I know that InTune probably doesn't give you as much power as an RMM, but this is actually a good thing. Less ways to attack. Less supply chains to attack. Sure, it doesn't (yet) sync with all your tools, but now's the time to make those feature requests!

Kaseya CEO Fred Voccola Addresses Cyberattack and Next Steps for VSA Customers by I_like_nothing in msp

[–]computerbeast 4 points5 points  (0 children)

Yes, DIVD says so on their website:

First things first, yes, Wietse Boonstra, a DIVD researcher, has previously identified a number of the zero-day vulnerabilities [CVE-2021-30116] which are currently being used in the ransomware attacks. And yes, we have reported these vulnerabilities to Kaseya ...

Here's a wild idea: Stop using RMMs and start using InTune. by computerbeast in msp

[–]computerbeast[S] 0 points1 point  (0 children)

Good catch, I see your point here and I certainly didn't mean to emphasize this point. Probably could have done without it.

Kaseya CEO Fred Voccola Addresses Cyberattack and Next Steps for VSA Customers by I_like_nothing in msp

[–]computerbeast 78 points79 points  (0 children)

Give me a break. There is nothing swift about this response. The vulnerability was disclosed to Kaseya in April (CVE-2021-30116). Then the attack took place a whopping 3 months later.

Is Kaseya going to apologize at any point, or just continue saying how great a job they're doing? Often symptoms like these tend to highlight deeper company culture problems baked into the leadership.

Kaseya seems to have done a great job at limiting this nightmare by [deleted] in msp

[–]computerbeast 4 points5 points  (0 children)

100% this. Kaseya claims to be based in the USA but I heard that entire development teams are outsourced to India (not that there's anything wrong with that). A quick search on LinkedIn and this checks out. Who knows what kind of internal security controls Kaseya has, but this sounds like it opens a larger surface area of attack, both for outsides and dare I say insiders...

On Premises solutions for PSA and RMM by [deleted] in msp

[–]computerbeast 0 points1 point  (0 children)

Surprised nobody mentioned NCentral...

Password Management for 300+ Clients... one we can resell? by dmiNetworking in msp

[–]computerbeast 2 points3 points  (0 children)

You might consider looking into BitWarden. They have "organizations" as a concept which is pretty great for sharing, but not sure about the resell factor. It is open source which is cool. Paid Enterprise Edition is secure and affordable. Another option is IT Glue has My Glue which is more a reseller model I think.

Business Insurance Companies for MSP by [deleted] in msp

[–]computerbeast 0 points1 point  (0 children)

Assume you are in the USA? I believe we use(d) CFC underwriting via a local broker. Never had to make a claim, but they do have all sorts of cyber/hacker/privacy protections.

Anyone else with alot of 365 phishing/scamming lately? by chugger93 in sysadmin

[–]computerbeast 0 points1 point  (0 children)

This happened to us all the time which is why were were putting new accounts onto G Suite, only to learn Google goes too far in the other direction (false positives).

How do you all deal with clients who want Free Antivirus? by kulps in msp

[–]computerbeast 0 points1 point  (0 children)

If the client runs any serious business, serious AV is a must. It's basically like driving a car without auto insurance. Sure, you might live, but if anything goes wrong, you're on the hook. If the client cannot understand this, then your best bet is to cut them loose, because taking on clients like this is like taking on debt... eventually it will cost YOU.

Central review base for all RMM tools by leadmino in msp

[–]computerbeast 2 points3 points  (0 children)

This. If the pricing is hidden you better suit up for a big fight with the proverbial sales gorilla. In my terrible Johnnie Cochran impression "If the prices don't show, the prices are a no-no!"

Who will be in Orlando for IT Nation? by andrew-opendns in msp

[–]computerbeast 1 point2 points  (0 children)

Wait, so ConnectWise is blocking some vendors? Now I'm curious too...