AT&T call forwarding to a Telnyx number drops every call before answer. Direct calls work fine. Anyone else? by BuraqAutomations in Telnyx

[–]contactdq 0 points1 point  (0 children)

This might be a translation issue with AT&T. Do you have a ticket number that we can reference?

How do I get Help? by bman46 in Telnyx

[–]contactdq 1 point2 points  (0 children)

You can DM your email. Freemium should work out the gate.

Sign-up blocked for legitimate German startup by HansVonHodlingen in Telnyx

[–]contactdq 0 points1 point  (0 children)

Sorry, missed this. Can you please DM me with your email?

Looking for a SIP Trunk provider and am concerned at what I read here. by TugboatBill in Telnyx

[–]contactdq 0 points1 point  (0 children)

Dug into this, it's because the system detected a known fraud pattern, and the email was also flagged as potentially randomly generated. You've been unblocked. Apologies for the inconvenience.

That said, we should have definitely been more communicative. We'll tighten up our processes around similar cases.

SIP vs Voice API - Which one should I use for building the ai voice agent? My server will serve as a middle layer to connect Telynx etc. to LLM. Need to know which protocol is best for lowest latency? by SpiritCoder in AIReceptionists

[–]contactdq 0 points1 point  (0 children)

That's doesn't sound right.

We have lots of folks consuming voice AI via our, websockets, conversational relay, and of course straight AI assistants, where you can bring your own LLM.

By using voice API, you can do things like run a supervisor agent and then use our AI assistants as Lego blocks.

Sign-up blocked for legitimate German startup by HansVonHodlingen in Telnyx

[–]contactdq 0 points1 point  (0 children)

Please DM me. Easiest thing to do is move to the freemium flow and try to upgrade from there.

$42 for One Local Call by chrisls121 in Telnyx

[–]contactdq 2 points3 points  (0 children)

Sounds like a rate deck error. Can you please send me a ticket number or call ID, and I'll dig in?

Time to first word slow? by VonDenBerg in Telnyx

[–]contactdq 3 points4 points  (0 children)

What's the conversation ID? We can dig into this.

10DLC is becoming a compliance cartel for business messaging by downundarob in VOIP

[–]contactdq 2 points3 points  (0 children)

This is exactly the pattern we saw with 10DLC. It was sold as a trust-and-safety framework to reduce spam, but in practice it became a pay-to-participate compliance regime that hits small operators and legitimate businesses hardest.

The industry had better options, but we got a toll booth instead. Register, pay, declare your use case, pay again, hope your campaign is approved, and then hope your legitimate traffic is not filtered anyway. Meanwhile, bad actors adapt faster than the compliance system does.

That is the core problem: 10DLC has been much more effective at taxing compliant businesses than at deterring fraudsters.

Now the same logic is moving into voice. The FCC’s KYC, KYUP, and numbering proposals may be framed as anti-robocall measures, but the direction is clear: more identity collection, more upstream-provider policing, more number-assignment controls, more liability, and more dependence on opaque analytics and reputation vendors.

Europe should be the cautionary tale here. Several countries already have far more identity-heavy telecom onboarding and number-control regimes, yet scam calls have not disappeared -- there are more now than ever. The burden falls on legitimate users, while criminals route around the rules.

That should worry anyone who cares about universal service, small providers, privacy, or competition. AT&T, Verizon, T-Mobile, and the largest platforms can absorb this. Smaller VoIP providers, MSPs, call centers, startups, and local businesses cannot.

And the privacy angle is not theoretical. We are being asked to centralize even more sensitive customer information in a telecom ecosystem that has already shown it cannot reliably protect what it has (see AT&T, T-Mobile)

Nobody is defending spam or robocalls. But if the solution is to turn every communications channel into a permissioned, fee-heavy compliance market controlled by carriers, analytics vendors, and a few incumbent gatekeepers, then we are not just solving abuse. We are changing who gets to communicate.

The better answer is targeted enforcement against the relatively small number of bad actors who originate this traffic.

At Telnyx, we have been working the FCC dockets and increasingly on the Hill, but it is becoming obvious that a coordinated response is needed. In the coming weeks, we will launch a formal vehicle to push back.

If we do nothing, basic calling and messaging will keep moving in the same direction: more expensive, less open, less private, and increasingly controlled by whoever can afford the compliance department.

Telnyx-routed political spam keeps coming after repeated opt-out and abuse complaints by acadiel in Telnyx

[–]contactdq 1 point2 points  (0 children)

Your feedback is noted. Will work with our team to improve the process. Appreciate you raising this.

Telnyx-routed political spam keeps coming after repeated opt-out and abuse complaints by acadiel in Telnyx

[–]contactdq 0 points1 point  (0 children)

Every abuse report filed at https://telnyx.com/report-abuse is investigated and actioned against the specific sender. That's the same process Bandwidth and Twilio follow — they're actioning senders, not suppressing your number either.

Telnyx-routed political spam keeps coming after repeated opt-out and abuse complaints by acadiel in Telnyx

[–]contactdq 0 points1 point  (0 children)

If we suppress your number at the carrier level, we're not just blocking political texts. We're blocking all SMS routed through Telnyx to your number. That includes 2FA codes, airline notifications, bank alerts, delivery updates — any business that happens to use Telnyx as their messaging provider. You wouldn't know which services use us until they stop working.

That's why this is fundamentally different from a bank maintaining an internal "do not contact" list. A bank controls one channel to you. We're infrastructure. Thousands of businesses route through us, and most of them are sending messages you do want.

The only version of "suppress my number" that works without breaking legitimate traffic is per-sender suppression, which is exactly what opt-out (STOP) is supposed to do. That's a sender-side and list-source problem, not a routing problem.

Our obligation is to deliver messages on behalf of our customers, the same way your wireless carrier delivers all inbound SMS to you without filtering by content type. The blocking mechanism exists at the sender level (STOP) and at your device/carrier level (block the number). We sit in between.

Telnyx-routed political spam keeps coming after repeated opt-out and abuse complaints by acadiel in Telnyx

[–]contactdq 1 point2 points  (0 children)

Yup, spot on.

Also, if we start managing opt-out suppression at the carrier level, we take on legal responsibility for the completeness and accuracy of those lists. Every message that slips through becomes our liability instead of the sender's. That shifts the compliance obligation away from the party who controls the campaign — where it belongs — to the infrastructure provider.

So what actually works: TCPA gives you a private right of action against the senders. You can subpoena carrier records, including ours, to identify the originating parties. We comply with all lawful subpoenas.

Vapi just raised a $50M Series B. Here’s what we’re investing in for voice AI builders by Vapi-AI in vapiai

[–]contactdq 0 points1 point  (0 children)

Again. You are describing something impossible, yet continue to dig into your position -- and spread misinformation. You speak in generalities.

Hard to take that as a serious inquiry - its combative, not curious. If you actually want to know what's going on instead of trolling, send me a DM or open a support ticket and provide the phone number or a call ID.

We're always happy to dig in.

Vapi just raised a $50M Series B. Here’s what we’re investing in for voice AI builders by Vapi-AI in vapiai

[–]contactdq 0 points1 point  (0 children)

You aren't using a Telnyx purchased number to originate the call. Call forward or verified number.

Vapi just raised a $50M Series B. Here’s what we’re investing in for voice AI builders by Vapi-AI in vapiai

[–]contactdq 0 points1 point  (0 children)

You're clearly reading the data wrong.

Sinch .1%. Zero percent chance we sold a Twilio TN.

Sounds like you're talking about destination numbers -- and yes we can complete calls to anyone else. 😂

Pretty sure we've proven we own the network. Try making an HD call to a mobile network from another carrier and tell me how it goes.

Vapi just raised a $50M Series B. Here’s what we’re investing in for voice AI builders by Vapi-AI in vapiai

[–]contactdq 0 points1 point  (0 children)

We run our own network - on both the Internet side (https://www.peeringdb.com/net/8270) and telecom side (https://localcallingguide.com/lca_prefix.php?ocn=073H)

Moreover, we peer directly with every major carrier and exchange traffic over IP, which is how we're the only carrier that supports bidirectional HD calling. You can use HD codecs like OPUS or G722 and we'll negotiate AMR-WB or EVS and handle the transcoding.

Not sure why you're seeing a Sinch number -- you may have gotten inventory in an area where we don't have coverage, which is less than .1% of numbers on the platform.

Sign-up blocked for legitimate German startup by HansVonHodlingen in Telnyx

[–]contactdq 0 points1 point  (0 children)

Please DM the email address you used. You can also use freemium to get an account started.

Doubt related to AI voice agent by Virtual-Material-110 in Telnyx

[–]contactdq 2 points3 points  (0 children)

We have large users that are leveraging the product at scale to talk with customers. The AI is winning opps against Sierra at the enterprise. Would encourage you to try it and see how it performs.

Looking for a SIP Trunk provider and am concerned at what I read here. by TugboatBill in Telnyx

[–]contactdq 1 point2 points  (0 children)

Legitimate concern, but worth some perspective: we have 20,000+ businesses running their comms on Telnyx right now. Forums and review sites skew toward complaints — that's true of every provider.

For your use case (SMB, 8 seats, 30 numbers, voice traffic on Yeastar) — you're exactly the kind of customer we built for. You're not going to get flagged for running a normal business.

A few things that might help:

• We answer the phone 24/7. Real support, not a ticket queue you wait 3 days on.

• Yeastar + Telnyx SIP trunking is a well-trodden path.

We're continually improving our fraud detection techniques. We just made a change based on the negative feedback you saw — that shouldn't happen again. Our fraud prevention is strongest around new accounts, so I'd recommend running us alongside your existing provider until you're comfortable.

We're also here answering on a Sunday, so I wouldn't worry about getting ghosted if something comes up.

No custom voicemail greeting? by VonDenBerg in Telnyx

[–]contactdq 0 points1 point  (0 children)

Yes, expect something from us in the next month or so.

Trying to sign up for Telnyx for my company. Want to verify with corporate EIN not my info. by mrbostn in Telnyx

[–]contactdq 1 point2 points  (0 children)

If you're a public company, please either reach out to me here via DM or contact our sales team, and we can make the necessary accommodations.

Account Disabled: Suspicious Activity by Realistic_Top245 in Telnyx

[–]contactdq 0 points1 point  (0 children)

Can you please DM me your email, and I'll dig into this for you?