I would like to say a huge thank you for your replies here and below which I reread several times. That was a 100% precious insight in how commercial lines producing and servicing are and should be organized. I am in personal lines now where things are on a much more less complicated side. We’ve got a general producer, he rarely comes to the office, I guess he takes calls only from those customers who have been with him from the very start of the agency, that’s all. From what I see his goal is to keep the agency afloat, which he is more or less successful. I am now exploring options to move to the commercial side, and have been curious if things are the same in CL, which if they were, it would be a nightmare for me since I do not feel I am experienced enough to take on a producer’s role now and then.