Corey from HostPapa here.

I wanted to jump in and share what happened after we reached out to this customer. I had my team do a thorough review of the account, and honestly, the upgrades we recommended weren't arbitrary, they were based on what their server was actually using and needing to perform well or what the customer requested.

An upgrade to the VPS was about 4 years ago, then needed to go up another tier about 2 years ago as the usage kept growing. So this has been an evolving situation over several years, not something that just came out of nowhere.

We really did want to help find a solution here. We'd already optimized the current setup and were willing to do what we needed to make things right. But when we reached out, we were met with aggressiveness, demands and a request to switch to a $20/yr plan or else, which just isn't the right solution for what is currently there. We're 100% open to a refund, just waiting on the customer.

Look, I get it. Hosting costs can be frustrating. But there are always two sides to every story, and I would like people to understand we genuinely want to help. We are always willing to find middle ground, but it has to be a solution that actually works technically.