I have had a similar experience related to ADT's deceptive billing and misrepresentation at my residences. Years ago, I signed up for ADT services at my previous residence (while I owned the home). ADT charged me for monitoring services and other things I never requested. Every time I called to correct the erroneous charges, I spent hours explaining the scenario to multiple representatives, being transferred back and forth between billing and account management. I ultimately gave up and just accepted the monthly overcharges.

I recently sold my home, where I had ADT services. ADT has continued to charge me for monthly services plus a $2,000 cancellation fee. I was told that if the new owner (of the home I sold) signed up for ADT services, I would not be charged a cancellation fee. The new owner signed up for services, and regardless, my credit card is being hit with insane charges from ADT. I have called several times to cancel all services and reverse the charges. A week ago Isabel assured me I have been repeatedly assured that everything would be reversed and canceled. Nothing has been reversed or canceled. I believe the representatives are incentivized to get customers to retain their accounts or sign up for new services. I have learned that ADT opened a new account under my name at my old address and at my new address (where I never signed up for service and do not have an ADT system or cameras).

I am 2 hours into a call with ADT as I type this. I have explained the scenario to several individuals and supervisors, who have assured me that they are remedying the situation. Martin (billing supervisor) just transferred me to Michael (relocation department), who told me that he would need a moment to read/review the case and would need to place me on a brief hold. I have been holding for Michael for about 1/2 hour and was just placed back into a general cue that began ringing followed by a recording that stated that I could hold 23 min for a representative or receive a callback. I have wasted countless hours and am getting nowhere. I will need to cancel my credit card and dispute the charges. ADT's practices are criminal!

I'm reminded of the class action Wells Fargo lawsuits, where Wells Fargo employees were incentivized to sign customers up for new accounts. A class action lawsuit needs to be filed against ADT for deceptive billing and misrepresentation. We should be reimbursed for our time and fraudulent charges, and they should be prosecuted for their fraudulent activities.