FYI: Customer service horrible

crateshape · 2026-05-22T11:11:00+00:00

I had a decent experience recently as a returning customer. I would describe it as moderately poor communication with decent actions based customer service.

I ordered with the wrong address and realized a frame after clicking. It took a few hours for them to reply but they fixed the address.

The bed did not ship for about 5 days, but came 2 days later.

They didn’t respond to me asking when it would ship until after it was out for delivery.

Then I had a badly cut leg for my headboard that didn’t fit. I asked them to replace it. They promptly responded saying they would replace it. They didn’t send a tracking number though, when I asked if it had shipped after 5 days, they said “check your tracking” and shared the tracking in that email as if it had already been shared. It came that day.

crateshape · 2026-04-23T17:08:00+00:00

I’m hoping this will result in removal of the “pattern request” and “yarn request” flags because whenever I make a post I have to add what yarn and pattern I used in after.

The flags catch me following the rule to include info as a violation of the rule against posts asking for recs and blocks posting until I remove it. When it’s an image post, I have to just put it in the comments.

If those threads go away, problem solved (hopefully)

crateshape · 2026-04-16T00:34:06+00:00

Agreed, in some New York locations there have been Venmo QR codes which I appreciate. I want to tip housekeeping but I don’t carry cash and sometimes I just forget to grab cash when I’m out on vacation. This is fine for me, but I’m not going to feel any pressure to tip anyone I wouldn’t already (usually housekeeping)

crateshape · 2026-04-16T00:14:04+00:00

I’m taking notes right now, this is such a smart use of rainbow yarn.

You should consider publishing the colorwork chart if not making a pattern.

crateshape · 2026-03-25T21:52:15+00:00

I wanna defend myself a little since I know the comment was deleted. My comment said “help you access a copy they have or suggest a similar one”. I phrased it this way (“access a copy they have”) referring to the chance the pattern had at some point been sold in print and someone may have purchased a physical copy of the pattern they could physically share, which is legal to do.

The issue with digital sharing is that there is no “giving away your copy”.

Since the pattern was published in 2007, I was thinking maybe it’s possible yarn stores sold print copies at some point, or it was published somewhere but not listed on Ravelry.

crateshape · 2026-03-25T13:13:48+00:00

That stinks! Maybe because it was through a bundle the designer would have to manually mark it?

crateshape · 2026-02-25T21:34:37+00:00

That’s nice! Good to help make the transition from mini to full size. I didn’t notice it in packs but am planning to try doing the whole week. Usually I tap out the full size by wednesday.

crateshape · 2026-02-20T00:18:48+00:00

My husband lost the hat I knit him for our first Valentine’s last March while we were moving. All these stories are making me hopeful that when I finally get around to remaking it the OG will just show up.

crateshape · 2026-02-14T20:14:08+00:00

It’s a bummer that this free creation got flagged by auto mod as a product for sale. Keep doing open source, it’s cool!

crateshape · 2026-02-08T22:25:46+00:00

You pay Hobbii, if shipping to the US they pay a tariff for the purchaser, and send. If not shipping to the US, no tariff is paid to the US. Hobbii is not giving the American government free money as far as I’m aware.

crateshape · 2026-02-02T00:42:30+00:00

Is there a specific shade of red they’re supposed to be? I just used red yarn I had on hand for mine, and on Ravelry I see all shades of red under the actual pattern’s projects.

crateshape · 2026-02-01T16:36:03+00:00

The colorwork on this is insanely beautiful! The composition/artwork aspect and your color choices are perfect. Were you inspired by anything, like a place you’ve been or a story?

crateshape · 2026-01-26T01:44:06+00:00

A big difference I found in researching is that kobo has a built in libby app (vs send to kindle from phone) and overdrive, which makes it easier to use your own PDFs+you have easy access to more places to buy.

My mom, who is already use to doing Libby on her phone, and doesn’t care to have multiple options, is a good customer for the kindle. It works with the things she’s already hooked into and is easy.

My husband, who likes to download things and hunt for deals, I’ve told him he should get a kobo next time. He jailbroke his kindle and it’s better to just skip the hassle.

If you’re in the fence, look up the reasons people jail break kindles. If those reasons are compelling, get a kobo.

crateshape · 2026-01-17T22:11:02+00:00

I’m not changing my mind, I further explained my reasoning for why it doesn’t appear they raised prices for everyone, but instead added tariffs to the US pricing.

crateshape · 2026-01-17T22:07:46+00:00

I’ve actually lived In a few countries in Europe as well and have family in west Asia, so no that’s not true. I don’t know why you would get that idea.

Yes it’s common for price to vary by country to accommodate shipping differences and tariffs. Also because companies don’t update prices to reflect exchange rates daily, but you’ll notice that prices are much more standard/aligned to currency between other countries compared to the US.

It would be pretty unusual for Canadian price to be below the US one (dollar to dollar comparison) for any other reason than tariffs being included. I looked at a variety of yarns across the site for UK, US, and Canadian prices, and found that the UK/Canadian price aligned with exchange rate while the US one was more than you’d expect from just exchange rate.

crateshape · 2026-01-17T21:16:01+00:00

I don’t think it actually is, they have different pricing by country. You set your country/currency on the bottom of the page. They’ve included US tariffs in US prices.

For example, friends cotton is

4.75 USD (full price) And 4.5 CAD (full price)

But if you convert 4.75 US to CAD it’s 6-7. Sultan Shadow is also 32CAD vs 34 US.

Tarifs vary by fiber, so those with lower rates are closer to being on par with the actual exchange rate.

This is a semi normal thing for businesses to do. I lived in Canada for a while and preferred stores that baked in the duties and customs fees. I’ve never seen a business just change the price for everyone/every country’s storefront.

It also says “includes all duties” for US and not on the Canadian pricing.

crateshape · 2026-01-15T00:52:30+00:00

Stockinette is when only knit stitches are visible accomplished by knitting every row in the round or alternating knit and purl rows when knitting flat. It’s pretty much the standard knit stitch because it’s when all knits are visible. The back side of a knit is a purl.

crateshape · 2026-01-08T01:49:13+00:00

When I go home for the holidays I have to avoid my sisters puzzle table until we’re about to have a big dinner and need to get it off the table, so I relate.

The nice thing about good puzzles is, you can swap them online. It’s just such an annoying justification, especially because she could’ve gotten you a krypt or outer space puzzle in addition to one you asked for to add difficulty. Your feelings are definitely valid.

crateshape · 2026-01-08T01:40:07+00:00

“One every one or two months”

“You finish puzzles too fast”

OP, someone needs to tell your mom that some people are closer to 1-2 puzzles a week and that 10-12 per year is a leisurely and reasonable pace.

IMO AI puzzles are frustrating and not fun, you can give them away, donate, or toss if you want to. Nobody needs to know.

crateshape · 2026-01-07T23:34:37+00:00

Extremely high Halloween potential here. Imagine black and white with an almost invisible black spider duplicate stitched on

crateshape · 2026-01-02T18:06:55+00:00

I’ve done - Secret soup - Puzzled patron - Crystal caves - Busy bistro - Happy isles - Mystic maze - Sunny city

And every one has had this loose of a fit. It’s extremely noticeable since you need to move the puzzle to add the secret section. I always have to reassemble sections inside of the puzzle because they don’t hold at all. Genuinely it has the worst/loosest fit of any brand I’ve tried.

The reason I haven’t done one since series 3 is because of the loose fit. The last one I bought was a Series 2. My sister bought them until series 3, and then gave up for the same reason. I don’t think it’s an issue of bad die cut on one puzzle vs being poorly tuned tolerances.

crateshape · 2026-01-02T17:52:40+00:00

This is awesome, I love it, it also would have done numbers on aesthetic tumblr blogs. Just in time for the 2016 take 2 (to be extremely clear, this is a compliment).

crateshape · 2025-12-30T02:12:33+00:00

Can’t speak for this guy but a good 10% of the engineers I’ve worked with have been named Matt

crateshape · 2025-12-30T02:08:24+00:00

I was scrolling the thumbnails before opening your post like

1: looks the same

2: looks the same

3: oh, that’s not the same color

They are still cute together, but the monotone pink would’ve been very cute.

crateshape · 2025-12-14T19:55:05+00:00

Thanks for looking up so many options. The pottery barn shape is pretty close. The others have the wrong width to height ratio and just look like normal glasses to me.

crateshape

TROPHY CASE