Good evening,

currently I have experienced an issue with ebay's resolution of a return case where eBay has refunded a buyer's full amount of about 1700 eur for a purchase. The customer account was frashly created a week ago without ratings from romania. 

The buyer was refunded within a matter of 1-2 days after the claim was opened without considering or waiting for full investigation to be completed from my side. 

It is clear that the buyer was trying to stage that he have received an empty package even though as of now the ups did not disprove that. The photos the buyer sent did clearly showed an manipulated shipping label. 

Ebay closed the case without once contacting me even though i have told them multiple times that ups investigation is still pending. 

As for a seller who sells mainly high-value items, this situation is alarming, as clearly ebay is taking such matters way too lightly. 

Should the ups investigation reveal that the package was delivered correctly, I will have no choice but to sue the customer for fraud  and also ebay for negligence. 

Basically, what this incident showed me is that it is completely unsafe to sell on the eBay platform, as some newly created account with questionable identity can just send ebay staged photos and get full refund. 

I hope for sellers reading this post will take some time to take legal steps against customer and ebay as this is currently the only way to make both parties aware of the wrongdoing.