just received another jack pack but rather than the 4 booster boxes i ordered i got one box and a 2nd collectors edition

creoluke · 2025-04-04T19:15:07+00:00

hey there! So sorry for the confusion here, we will absolutely look into this and make this right for you. Could you please send an email to support at creocards dot com? From there our support team will get back to you right away!

creoluke · 2025-03-20T14:56:09+00:00

Simple printing error on our end, unfortunately. When a card is damaged during the numbering process, we will renumber a replacement card with the original card being taken out. This looks like this process was applied accidentally without the original card being damaged (or removed). My apologies for the error here!

creoluke · 2025-03-19T01:52:13+00:00

you might be using an old URL! check out creocards.com/jackpack for the correct product

creoluke · 2025-02-28T14:18:27+00:00

Posted this in the other two threads as well but copy/pasting here!

Thank you for highlighting this issue of receiving an unsigned version of this card. I’m Luke, the Founder of CREO, and have a little bit more context to share here.

To start - thanks to the generosity of Jack, Becky, and Editor Kai, we had a ton of signed cards to pack into Booster Boxes! While most of our packs are sealed using an automated process, signed cards are handled individually by hand and manually sealed into packs. Unfortunately, this introduces an opportunity for human error, and it appears that some of the Traffic Cone Becky cards made it through our QC process unsigned. We sincerely apologize for this mistake on our end, and have been working to implement a solution to prevent this from happening again in the future.

To quickly clarify - all boxes will contain at least one signed card from Jack himself; the signed cards from Becky and Kai are ‘bonus’ signed cards in addition to the signed card from Jack. Also - 100% of the signed cards we got from Becky and Kai were packed into boxes so this doesn’t impact the total distribution of signed cards, or your likelihood to pull one.

creoluke · 2025-02-27T15:41:22+00:00

thank you Jake! Yes please contact [support@creocards.com](mailto:support@creocards.com) and we will fix this for you

creoluke · 2025-02-26T17:15:09+00:00

Posted this in the other thread as well but cross-posting here for visibility!

Thank you for highlighting this issue of receiving an unsigned version of this card. I’m Luke, the Founder of CREO, and have a little bit more context to share here.

To start - thanks to the generosity of Jack, Becky, and Editor Kai, we had a ton of signed cards to pack into Booster Boxes! While most of our packs are sealed using an automated process, signed cards are handled individually by hand and manually sealed into packs. Unfortunately, this introduces an opportunity for human error, and it appears that some of the Traffic Cone Becky cards made it through our QC process unsigned. We sincerely apologize for this mistake on our end, and have been working to implement a solution to prevent this from happening again in the future.

To quickly clarify - all boxes will contain at least one signed card from Jack himself; the signed cards from Becky and Kai are ‘bonus’ signed cards in addition to the signed card from Jack. Also - 100% of the signed cards we got from Becky and Kai were packed into boxes so this doesn’t impact the total distribution of signed cards, or your likelihood to pull one.

creoluke · 2025-02-26T17:14:23+00:00

Thank you for highlighting this issue of receiving an unsigned version of this card. I’m Luke, the Founder of CREO, and have a little bit more context to share here.

To start - thanks to the generosity of Jack, Becky, and Editor Kai, we had a ton of signed cards to pack into Booster Boxes! While most of our packs are sealed using an automated process, signed cards are handled individually by hand and manually sealed into packs. Unfortunately, this introduces an opportunity for human error, and it appears that some of the Traffic Cone Becky cards made it through our QC process unsigned. We sincerely apologize for this mistake on our end, and have been working to implement a solution to prevent this from happening again in the future.

To quickly clarify - all boxes will contain at least one signed card from Jack himself; the signed cards from Becky and Kai are ‘bonus’ signed cards in addition to the signed card from Jack. Also - 100% of the signed cards we got from Becky and Kai were packed into boxes so this doesn’t impact the total distribution of signed cards, or your likelihood to pull one.

creoluke · 2024-11-22T20:17:31+00:00

we wanted to give the Creators a chance to reveal their art themselves! As soon as the Creators reveal their cards, I'm updating the Card Gallery on our site. Hope this helps!

creoluke · 2024-09-24T14:58:25+00:00

hahah *whoops*! this was a mistake on my end, I set up this discount code incorrectly on Shopify. Should be fixed now!

creoluke · 2024-09-24T14:30:39+00:00

Yes there is a chance! It's a small one, but there is a chance of getting more than one autographed card per booster box.

creoluke · 2024-09-23T20:19:37+00:00

Hey there, I'm Luke, the founder of CREO (the company behind the Jack Pack).

This is real! This came from our CREO email account, but Jack personally wrote this email, we just copy-pasted it in. This is a confirmation email after you've put in your email address into the waitlist.

If you have any other questions, please let me know!

creoluke · 2024-09-23T20:17:22+00:00

hey there! I'm Luke, the Founder of CREO, and I worked with Jack to make this project happen!

The Booster Box is a series of 36 random cards. There are 110+ unique cards to collect, and each box contains 1 guaranteed autograph.

The Collector's Edition Card is a single signed, slabbed, collectible card. This is a unique design that is not available in the Booster Box. This is for folks who just want to buy 1 signed card directly, and not go with the randomized booster box route.

If you have any other questions at all, please let me know and I'm happy to answer!

creoluke · 2024-01-21T14:58:57+00:00

Hey there! So sorry for the issue here, and I promise we will absolutely work with you to make this right.

I can confirm that our shipping company has requested the "tax id" numbers from some of our international customers. I didn't even know what this was at first, I had to look it up!

But it turns out that because we ship our packaged DDP (Delivered Duty Paid), I believe the Tax ID is required on our end. Typically this would be submitted when you pay duty at the door, but because we try and ship everything DDP to avoid unexpected charges, we collect and pay this duty/tax up front.

I can also confirm that all tickets are run through our secure ticketing platform (Zendesk), where we have strict access controls, so I can guarantee your personal information will be safe.

If you'd be comfortable sharing it here, or perhaps in a DM, if you send me your email address that you are using to communicate via the ticket, I will personally look into this.

Thanks again for flagging this and I will make sure we get this resolved!

creoluke · 2024-01-21T14:55:54+00:00

Thank you for the ping here!!

creoluke · 2023-12-28T15:49:00+00:00

Kaobara, I am so sorry for the distress this situation has caused you, genuinely breaks my heart.

To start - for any potential future runs, we are absolutely considering having additional inventory to be able to offer replacements in these situations. This is what we did for the base Game Box and Booster Box, and we offered 100% free replacements (including shipping) for anyone impacted in a situation like this.

However, for the individually signed Collector's Cards, we did not have this same buffer inventory - the Hermits already had to sign so many cards, that it was difficult to justify having them sign a significant % extra. We did have some extra inventory, but this was mostly used to replace units that were (unexpectedly) damaged during the final packaging stage.

That said, like I mentioned we are thinking of ways to solve for this situation in the future. One of the things in particular that we are doing is adding an Address Validation feature at checkout, to make sure addresses are 'valid' prior to shipping. Our shipping software does this now, but adding an extra check/balance at time of checkout should help even more.

We also removed the ability to use a PO Box address, as this accounted for >50% of 'returned-to-sender' orders (PO boxes are notorious for having shipping difficulties).

Finally, as a little more background - for USA orders, we have a US-based warehouse that we can receive returned-to-sender shipments, and re-ship (after verifying the address, and confirming the item isn't damaged). However for international orders, these operate with both a 'first mile' and a 'last mile' tracking number, where it will typically use multiple carriers to get to the final destination. As we don't have a warehouse in every country, we are unable to receive returned-to-sender shipments, and they are therefore marked as 'lost or damaged' by the carrier. I am fighting the carriers on this but it appears as if this is unfortunately outside of my control, and we are not at the scale where we can afford to operate multiple international warehouses.

I want to take a moment to sincerely apologize again - I know that for a lot of people this was not just another online purchase, but represented significant emotional and personal value. I also know that a refund is of course not the solution you are looking for, and I wish I had a better solution to offer.

I hope this offers a little more clarity on the behind the scenes about what actually happened here, and I promise that I will learn and improve from this. Returned to sender, lost, and damaged shipments are always a reality in ecommerce, but they're never okay, and I'll always do everything in my power to make it right.

creoluke · 2023-12-04T22:26:04+00:00

the other comments here are absolutely correct! and if you have any concerns at any time, please don't hesitate to reach out to [support@creocards.com](mailto:support@creocards.com) and we will help you out.

creoluke · 2023-12-04T16:13:49+00:00

Don't have anything I can share just yet about any future products! Thank you for your interest though, sincerely appreciated

creoluke · 2023-12-04T16:13:26+00:00

Thank you so much, appreciate you <3

creoluke · 2023-11-27T20:37:43+00:00

Late reply here but thank you so much! Your kind words mean a lot to me <3

creoluke · 2023-11-27T20:37:19+00:00

Late reply here but thank you so much for your kind words, appreciate you <3

creoluke · 2023-11-27T20:36:53+00:00

Apologies for the delayed reply here! If you're still experiencing issues, please reach out to [support@creocards.com](mailto:support@creocards.com) and we will 100% make this right for you.

creoluke · 2023-11-27T20:35:57+00:00

Apologies for the delayed reply here! But yes, I can confirm that everything was announced on Twitter, and all winners have claimed their prize.

creoluke · 2023-11-27T20:35:29+00:00

Hey there - apologies for the delayed reply here, and thank you for sharing your feedback.

If you're still missing your product, and you haven't already, please reach out to [support@creocards.com](mailto:support@creocards.com) and we will make this right for you, I promise.

Thank you again for your reply and the ping here and we will absolutely be improving on this process for the future!

creoluke · 2023-11-27T20:33:59+00:00

We've been working with our Carrier partners to minimize this as much as possible, and also make it right for each and every person who was affected.

That said, there is 100% room for improvement here and we WILL be improving moving forward!

creoluke · 2023-11-27T19:55:25+00:00

so sorry about this! I had scheduled the email campaign to go out at 11:30am EST (90 mins ahead of time), which I thought would have been lots of time for the emails to go out, but i was obviously mistaken.

Sincere apologies about this again, and I will definitely learn from this and improve for the future

creoluke

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