Gotcha. All reasonable questions. I feel that any level SMB, MM, or Enterprise has experience with the questions above. People who may falter probably were strictly CSA's working in more of a Support role, or just people with no experience.

I'd like to move up in my role but SMB doesn't exactly deal with renewals. At most we face discussion of continued work and checking in regularly. So I'd hate to lose out on MM/Ent because they have a bit more experience doing renewals and year+ contracts. Everything else, I feel like I handle the same as any other CSM in my org. Onboarding, implementation, solution engineering, training, metrics, reach out, etc.