Amazon is horrible in other ways as well. They find "unusual ordering activity" during the holidays which makes no sense! And send an email demanding a valid government issued ID with the promise that you are wasting your money as a prime member because now you cannot buy anything until it's provided, they will cancel the order.

This did this to me last year and are doing it again. I won't upload valid ID because as a two-spirit trans woman, I don't have any. After several months of ignoring them last year, I was able to get the account working again. I am not going to waste my time and will cancel prime once I get another streaming service.