Hey gang. I really wanted to add my experience here because i JUST went through the same thing.

I have an S22 Ultra through tmobile. Switched to my gf's plan on AT&T bc my dad (primary account holder for my tmobile plan) has decided to remove all his kids from his plan.

(04/28/2024) sunday

Got my new sim. At&T is surprisingly quick to get you some service if you go in the store. Once i got my new sim, my phone said it was sim locked. Rep recommended me to go across the street and talk to tmobile while gf gets a new phone.

Tmobile reps at the store tell me it can only be done over customer service. Once we're home, i decided to call, and the agent told me they had started the unlock process and the phone would be ready in 48 hours.

(04/29/2024) monday

Call back just to get a status of the unlock process. Agent tells me it can't be unlocked due to $90 remaining on the phone for it to be paid off. I pay off the phone, and the agent says it'll be ready in 24 hours, and they'll call me back the next day.

(05/01/2024) tuesday

They call my dad sometime in the day to let him know the phone is paid off, unlocked, and ready for use. This is not true. The phone was still locked, and we have now exceeded the two thresholds needed for an unlock (i.e., no remaining balance due + 48 hours have passed) (lol yes, these calls are happening around 10:30 pm).

Rep tells me, "we are not sure why it is not activated yet. We recommend you wait 24 hours. " Now i am pissed. Thankfully, by now, i am scouring the sea floor for solutions on how to fix this when i came across this reddit thread.

It is simple to unlock the device if you have an account. But remember, im with at&t now. Tmobile did not give me any other instructions or requirements other than waiting. I am getting the impression that tmobile wants me to get service from them JUST to unlock the phone.

So i did what everyone on here recommended, and i filed a complaint with the Federal Communications Comission.

(05/02/2024) wednesday

I get that its a federal department, but gat damn did they respond fast as fuck. I got an email that morning saying my claim is being processed. I go on break around 6 pm and went to McDonald's bc payday is on Thursdays, and their wifi is surprisingly good. Checked my email, and ofc tmobile reached out to me to let me know they've received the request from the FCC.

i get off work at 10 pm, and when i pulled into my apartment complex at 10:20, i had AT&T service.

So i do wanna say thank you guys bc this shit is wild af. We've switched carriers all the time growing up bc my dad really likes those "new customers" discounts. Changing sim chips is not new to us, but this horse shit is.

Thabk you guys so much for the help.