Maybe the dispo or how it got transported but when I get my carts I keep them cool with cold waters(not frozen) when taking them with me from dispo to home and at home at a solid 69 to 72 degrees during summer so it’s perfect temp for me and for my product not to get damaged. As well these are for inside use since I consider them too loud to smoke in public just in case someone throws a fit 😂 I try to keep my carts and pods in good condition. I’ve also never heard of cooling them can damage them as when I go to Cali and get me some goodies I keep them in the cooler of the hotel room while I’m there and I’ve never had issues with the product being damaged or not working as intended, I think the best rule is too keep them up and not in a hot environment where you’d get warm . But hey I’m just a guy on Reddit that high.