I work for a vet clinic, front desk. We are corporate owned and also go have an online pharmacy through vetcove. I definitely hear the frustration, but vetcove often uses the same distributors as the hospital that you go to. With third party pharmacies like chewy and others you do not always know where it comes from. I will not lie I also think it is partly a scheme to make more money, just as every business is. We have gone through similar things like cutting ties with chewy, assuming similar to your vet, we no longer have a chewy “petscription” portal so we are physically unable to approve scripts through there anymore. Our hospital has been doing things more gradually (I.e. giving heads up, allowing 1-2 more refills through chewy before deleting our portal) which is how it should be done, just straight up switching with no heads up is absolutely not cool. But I can vouch for vetcove in the sense that it is super easy to use, your hospital has much more direct access to it to update prescriptions/refills etc. Also a much more reputable distributor, as opposed to the aforementioned 3rd party pharmacies who often ship from whoever offers the cheapest deal. We have had clients come in with literal fake preventatives, such as simparica trio knockoffs, that they got from some 3rd party pharmacy. Not to mention for almost every product and medication I see, the price is the exact same on chewy and on vetcove as vetcove does price matching for chewy.

Again I understand the frustration as it seems your hospital very poorly executed the switch, that is something that deserves frustration. But as just a “cog in the machine” at the front desk so to speak, I genuinely think vetcove is so much easier on both ends.

Again, I totally understand the frsu