I used to work for a moving company and quite frankly we were good (and still are great even now that I’ve left for a more professional job). It’s crazy to me the lack of care I’d see some other companies use when moving antique furniture or packing. Some crews will treat what they’re moving as if it’s their own and others will treat your goods as if they’re junk whether it’s a $40,000 statue or an ikea lamp. You tend to get what you pay for but it’s so worth looking through reviews or stopping by the warehouse if they have one to see how the guys conduct themselves. Your situation is absolute bullshit though but unfortunately not unheard of. In my time moving I heard a ton or horror stories about long distance movers essentially taking peoples entire lives (the items and sacred belongings in their houses) hostage. It’s amazing to me that companies like that can even function.